Microsoft has announced the 2024 release wave 2 for Dynamics 365, bringing a host of new features and innovations to transform your business.
This release, spanning from October 2024 to March 2025, includes updates across various Dynamics 365 applications.
Here’s a quick overview of what’s coming:
Dynamics 365 Sales
- Dynamics 365 Sales will continue to enhance customer understanding and boost sales through data, intelligence, and user-friendly experiences.
- Natural Language Copilot provides curated insights and summaries. AI-powered insights identify and create leads.
Sales Copilot
- Enhances AI capabilities with sales-specific workflows.?
- AI insights create leads and allow CRM data queries.
Dynamics 365 Customer Service
- Proactive prompting with new Copilot capabilities guides agents.?
- Secure data access integrates external systems securely with plugins.?
- Email enhancements & AI-infused routing improve communication tools for agents.?
Dynamics 365 Copilot for Service
- Microsoft Copilot for Service is now generally available, bringing new capabilities to enhance user experiences.?
- These features will be integrated across Outlook, Teams, M365 Chat, and Copilot embedded in third-party CRMs.
Dynamics 365 Contact Center
- Enhanced voice and messaging features improve customer interactions.?
- Copilot integration with AI-infused routing optimizes operations.?
- Out-of-box support for additional CRMs enhances operations support.
Dynamics 365 Field Service
- Proactive and predictive service empowers digital transformation.?
- Copilot for frontline workers retrieves critical information and initiates remote assist calls.?
- Work order management is simplified across web, Outlook, and Teams.
Dynamics 365 Finance
- In-app Copilot capabilities enhance user experiences with AI.?
- Autonomous reconciliation streamlines financial processes.?
- Business performance analytics provide advanced planning and insights.
Dynamics 365 Supply Chain Management
- Integrates intelligence, automation, and analytics to enhance productivity and adaptability in supply chain management.
- Order promising capabilities improve accuracy for manufacturers.?
- Demand planning incorporates forecasting with external signals.?
- Traceability Copilot tracks products in production and compiles historical records.
Finance and Operations cross-app capabilities
- Infusion of Copilot experiences across applications, including natural language chat, embedded AI, and intelligent process automation.
- Bringing more value and insights to finance and operations apps data.
- Ensuring continued enterprise-grade security and compliance at scale.
Dynamics 365 Project Operations
- AI-assisted functionality enhances estimation, proposal generation, and contract management.?
- Mobile capabilities improve usability and scalability for larger projects.?
- Core transaction processing boosts performance and efficiency.
Dynamics 365 Human Resources
- AI-driven assessments enhance recruiting processes.?
- Benefits and performance management improve experiences for employees and HR partners.?
- Business performance planning advances analytics and insights.
Dynamics 365 Commerce
- AI-powered insights analyse customer buying patterns and preferences.?
- Self-checkout POS streamlines customer checkouts.?
- Store Commerce app enhances daily task efficiency for sales associates.
Dynamics 365 Customer Insights - Data
- Data integration is streamlined using Dataverse and Fabric.?
- Accelerated insights leverage data in Data Lake format.?
- Marketing interaction data generates seamless insights.
Dynamics 365 Customer Insights - Journeys
- AI-powered workflow optimizes marketer productivity.?
- End-to-end journeys manage interactions across departments and channels.?
- Flexible and controlled journeys tailor Copilot for business needs.
Dynamics 365 Remote Assist
- Improved accuracy of Mixed Reality ink on irregular surfaces in Teams mobile for iOS and Android.
- Mixed Reality annotations in Teams mobile will be generally available in the next wave.
- Continued improvements in stability, performance, and usability across HoloLens 2 and mobile applications.
Dynamics 365 Business Central
- Optimization of core processes with Copilot and enhanced reporting with 80+ Power BI reports.
- Coverage will expand to over 170 countries.
- Expanded integration with Dynamics 365 Field Service, new financial management features, and improvements in development tools, governance, data privacy, and compliance management.
Here are the key dates for the 2024 release wave 2
Early access available: July 29, 2024
Release plans available in additional languages: August 2, 2024
General availability: October 1, 2024
