As Microsoft Advanced Support for Partners Evangelist

I became Microsoft's Advanced Support for Partners Evangelist in May 2022, and since then, I have learned a lot about its benefits and how it helps businesses grow. To put it simply, their cloud- focused support benefits piqued my interest. With over 800+ partner-centric experts worldwide determined to help you and your business achieve more, you can quickly grow your cloud business at an affordable price.

Here are some ways Microsoft's Advanced Support for Partners helps businesses optimize and grow.

Partner Success Account Manager

If you are like me, how-to documents sometimes make the problem even more complex than solving them. With Microsoft's Advanced Support for Partners, our partners could resolve critical cases by working with their assigned account manager. The Partner Success Account Manager also helped them connect to the right people and resources to escalate their business.

Cloud Enablement

Cloud enablement is an excellent feature for businesses wanting to strengthen cloud services and shift multiple on-premises resources to the cloud.

Microsoft’s Advanced Support for Partners focuses on working with a 30% reactive?approach?and?a 70% proactive approach. You can find and develop resources to strengthen the current IT infrastructure through cloud enablement and get prioritized technical support for your customers for Azure, Microsoft 365, and Dynamics 365.

Microsoft’s Advanced Support for Partners focuses on cloud enablement and helps find and develop resources to strengthen the current IT infrastructure. The Cloud Enablement Desk experts identify business needs and connect you with valuable resources to help accelerate growth.

Unblock Use of Products

Microsoft offers multiple cloud products and getting the hang of them can be challenging. By using their signature cloud support services, businesses could get access to advanced technical support for all products and resolve technical issues to reduce churn and improve customer service. You can also get answers to product-related queries for cloud or on-premium situations and how best to customize the product

Better Access to Technical Support

The first thing that I noticed and appreciated was the easy access to Microsoft's Technical Support. Customers often get confused about which support plans to choose according to the size and needs of their business. ?Another?interesting?fact is once you became Advanced support partner member, you will have a better 1st time response, for instance if a partner raises a technical issue. It gives 50% saving time depending on the level of urgency of the ticket. The partners are eligible to raise as much as tickets as they need. In addition to reducing the response time by 50%, Advanced Support for Partners gives to the partners access to escalation resources via their Partner Success Account Manager if a particular case needs more attention.

Overall, my findings with Microsoft's Advanced Support for Partners have been incredible, and so, for our partners. Not only is their workflow optimized, but all their resources are on the cloud and easily accessible, and customer satisfaction is at an all-time high. Currently, we have more than 2000+ partners that trust Advanced Support for Partners to grow and succeed in the cloud.??

See if Advanced Support for Partners is right for you

"Great meetings with amazing colleagues and Microsoft partners- Thank you for the collaboration"- Giselle Alaniz

More resources:

Introducing the Microsoft Cloud Partner Program (D... - Microsoft Partner Community

Big thanks to: Global Teams - Evangelist and Partner Success Account Managers for Advanced Support for Partners and Multiple teams from Microsoft!