MicroKnow, Issue XI

What’s New in Microland!

Microland Recognized as a Leader for the Fifth Consecutive Year in the 2024 Gartner? Magic Quadrant? for Managed Network Services

We are thrilled to share that Microland has been recognized as a Leader in the 2024 Gartner? Magic Quadrant? for Managed Network Services for the fifth consecutive year. This milestone reflects our consistent dedication to providing transformative network services that enable businesses to thrive in a constantly evolving digital landscape. We extend our gratitude to our clients, partners, and teams who continue to make this incredible achievement possible year after year! Read more.

Microland Honored with STPI Karnataka IT Export Awards 2023-24

Microland is proud to receive the Best Performance in High Growth in Exports - IT/ITES award at the esteemed STPI Karnataka IT Export Awards 2023-24. This achievement highlights our unwavering dedication to advancing IT excellence, providing outstanding value to clients, and supporting the growth of Karnataka’s vibrant tech landscape. We extend our heartfelt thanks to STPI - Software Technology Parks of India for the recognition and to our exceptional team for their relentless efforts in making this accomplishment a reality! Read more.

Microland has been recognized as a Leader in the ISG Provider Lens? 2024 for Multi Public Cloud Services in the U.S.

Our recognition as a ???????????? in the ?????? ???????????????? ????????? 2024 for Multi Public Cloud Managed Services in the U.S. Midmarket segment underscores the effectiveness of our approach. Through our Intelligeni? CloudOps and CCMF? frameworks, we help enterprises scale efficiently in the cloud - optimizing operations across DevOps, AI-powered cybersecurity, and more. Read more.

From Our Leader’s Desk

Four Essential 2024 Reports Highlighting the Future of AI

Pradeep Kar , our Chief Microlander, provides a forward-thinking perspective on what lies ahead in AI in an article on Medium . In it, he delves into four major reports from 2024, offering a glimpse into the potential AI breakthroughs of 2025 and beyond. This strategic approach helps us chart a clearer course toward the future by better understanding the choices and opportunities ahead. Read more.

Agentic AI: Where The ‘Action’ Will Be In 2025

Imagine the leap from the power to read, write, and create to the ability to think, learn, and act. This is the transformative potential of Agentic AI in 2025, as explored by our Chief Microlander, Pradeep Kar , in his latest BW Businessworld article. He examines how this next evolution differs fundamentally from GenAI, uncovering not just its capabilities, but the expansive possibilities it opens for the future. Read more.

Enabling Business Connects

Gartner IOCS Summit 2024

At the Gartner ? IT Infrastructure, Operations & Cloud Strategies Conference 2024 in Las Vegas during the second week of December, Microland engaged with industry leaders to discuss the future of digital infrastructure transformation. As a consistent ???????????? ???? ?????? ??????????????? ?????????? ????????????????? ?????? ?????????????? ?????????????? ???????????????? ?????? ???????? ?????????? ???? ?? ??????, we shared how digital transformation is delivering tangible value and how our smart platforms are driving IT resilience. Read more.

Our Knowledge Hub

Blogs

Supercharging the Digital Workplace with Generative AI

A blog that examines the dual nature of Generative AI in Digital Workplace Services - highlighting both its transformative potential and inherent limitations. While the technology promises efficiency and reshapes business practices, its true impact hinges on thoughtful integration, especially given its inability to replace the IT workforce. Read more.

Beyond the Scripts: Harnessing the Power of ‘Change as Code’ in your environment

The need for effective change management has never been greater, as new-age technologies like hybrid cloud architectures introduce complexity to IT environments. As these digital landscapes evolve at a rapid pace, embracing change becomes crucial. This blog explores the imperatives of managing change and advocates for approaching change as code - and beyond. Read more.

Case Studies

Transforming Network Security and Management: Microland's First-Ever Deployment of Infoblox BloxOne for a Leading Global Petrochemical Company

Microland stepped in to address a critical challenge faced by a client renowned for its diverse portfolio in petrochemicals and fibers. The client’s legacy DNS and DHCP systems lacked centralized management, posing significant risks. To resolve this, Microland deployed the advanced, SaaS-based Infoblox BloxOne solution, which not only optimized network management but also mitigated key security threats. Read more.

Microland transforms employees' technology support experience and boosts productivity through global service desk excellence for a global oncology company

Microland’s partnership with a leading oncology company revolutionized their service desk, overcoming language barriers and operational challenges across regions. With a next-gen service desk, multilingual support, and seamless integration with AWS Connect, we delivered an 80% first-call resolution rate, 85% productivity boost, and 20% cost reduction. Read more.

Whitepapers

Transforming Knowledge Management with ChatGPT and Azure OpenAI

In this whitepaper, Microland's journey with ChatGPT is explored, highlighting its Knowledge Management Solution for Enterprise Data. The whitepaper dives into the architecture, core elements, and value of this solution, shedding light on why Fortune 500 companies are increasingly turning to ChatGPT. The solution's ability to process vast volumes of text and provide insightful responses positions it as a powerful tool for enhancing enterprise-level data management. Read more.

Building Trust in a Distrustful World: Why Zero Trust is Your Competitive Advantage

Zero Trust security is essential in tackling modern cyber threats. Traditional models no longer suffice. This whitepaper explores how adopting Zero Trust mitigates risks, protects data, and enhances customer trust by continuously verifying users, devices, and systems. With granular visibility and adaptive control, Zero Trust drives secure growth and customer experiences. While transitioning may be complex, Microland’s end-to-end cybersecurity services provide phased implementations, real-time threat detection, and proactive remediation to ensure a smooth shift. Read more.

Shifting gears with Machine Learning and Generative AI in Intelligeni?

Intelligeni? transforms IT operations with Machine Learning and Generative AI, automating tasks like anomaly detection, incident response, and log analysis. Powered by an AI-driven Knowledge Graph, it enhances operational efficiency and reduces manual effort. Dive into the whitepaper to explore how this innovation can streamline complex IT workflows and drive growth. Read more.

Network FinOps: Bringing Efficiency to Enterprise Networking, both in Performance and Costs

Explore the transformative potential of Network FinOps in this whitepaper. As cloud-driven enterprise traffic surges, efficient network management becomes paramount. This guide delves into strategies for cost control, performance optimization, and fostering team collaboration, supported by Microland’s Intelligeni? NetOps platform for actionable insights and efficiency. Read more.

VMware Broadcom Exit Strategy

Explore the strategic implications of Broadcom's acquisition of VMware in this whitepaper. The shift from perpetual licenses to a subscription model offers opportunities for cloud growth but presents challenges for businesses accustomed to traditional licensing. Discover insights into VMware’s new licensing structure, its impact on your organization, and strategies for cost savings and platform migration. Download the whitepaper now to understand how these changes will shape your VMware environment and inform your virtualization management decisions. Read more.

In the Media

Microland honored with the 'High Growth in Exports- IT/ITES' Award at Bangalore Tech Summit

Microland Ltd, along with others, was honored with the High Growth in Exports- IT/ITES award. This recognition highlights their significant role in fostering growth and innovation within the IT and IT-enabled services space. Read more.

Making a Difference in People's Lives (Microland Foundation)

Microland Foundation and KMF celebrate wellness in the community by distributing dignity kits to patients with disease-related suffering on the occasion of World Disability Day

On World Disability Day, Microland Foundation, led by Managing Trustee Kalpana Kar, in partnership with Kotagiri Medical Fellowship (KMF) Hospital, hosted a special day out for patients with chronic diseases and their caregivers. This initiative celebrated wellness, resilience, and the strength of individuals overcoming adversity. Reflecting Microland's "Culture of Giving," the event emphasized the company's commitment to societal impact, upliftment of the underprivileged, and environmental care. Read more.

Creating a Culture of Inclusion (Culture of Giving)

Microland’s "Culture of Giving" remains a cornerstone of our values, driving our contributions to society. From December 7th to 13th, we celebrated this ethos with the Culture of Giving Week, alongside a Toy Donation Drive running until December 22nd. On December 10th, our Ecospace office in Bangalore hosted a panel discussion themed "Creating a Culture of Inclusion: Advocacy and Collective Action," moderated by Kalpana Kar, Managing Trustee of the Microland Foundation. Esteemed panelists shared their insights and strategies for fostering inclusive environments, emphasizing collaboration to bring out the best in people both at work and in communities. Read more.

Outside-in Perspective on the Evolving Landscape of Corporate Volunteering (Culture of Giving)

On December 12th, Microland hosted a session on corporate volunteering, titled “Outside-In Perspective on the Evolving Landscape of Corporate Volunteering” at our Bagmane Tech Park office in Bangalore. Kalpana Kar, Managing Trustee of the Microland Foundation, moderated the event, which featured insights from Microland's Chief People Officer, Srinivasan T.R., and experienced panelists. Microlanders Alok Shrivastwa and Bala Ramanan shared their inspiring volunteering stories, while plants grown by the disabled - part of our Daan Utsav - were showcased, with Microlanders purchasing them to support our CSR partners. Read more.

Canvas of Hope (Culture of Giving)

On December 7th, as part of our “Culture of Giving” celebrations, Microland hosted a heartwarming painting session titled "Canvas of Hope" at our Ecospace office in Bangalore. Microlanders and their loved ones, alongside Junior Microlanders, used their creativity to create vibrant artworks. These pieces will be donated to Ooty General Hospital, bringing smiles and joy to the children there. The session embodied generosity, fostering a sense of togetherness and compassion for those in need. Read more.