Michelle Tamras Professional Experienced Talent Available

"Michelle has proven skills in channel partner management, business development and partner communications, I highly recommend her." Tom Cross

Here is here Linked Profile and click on image for 2-minute video on her professional experience and can be reached at 847?899?0321 ?[email protected]

Professional Summary

Innovative director and sales professional with experience delivering exceptional customer experience and revenue growth in highly competitive business markets based on established and innovative strategies. Results-oriented and collaborative professional bringing expertise in creating and maintaining strong teams, improving processes through policies and procedures. Detail-oriented, attentive and decisive leader.

Experience

Director of Partner Experience, 07/2021 to 01/2023

TBI – Rosemont, Illinois

·??Created partner loyalty program for more than 150 partners called Partner GEM Awards (PGA).

·??Managed Partner Advisory Council, bringing top 50 partner executives together for strategic discussion.

·??Assisted more than 150 partners with learning about structure, culture, vision, and values to help their business grow.

·??Provided welcoming and engaging experience to new partners through consultative onboarding approach by creating Partner Roadmap Journey.

·??Supported strategic growth of our 150 partner relationships by driving implementations and creating exceptional industry-leading experience for all TBI partners and suppliers.

·??Acted as liaison between key stakeholders at each organization including partners, TBI staff, suppliers and business develop managers.

Contractor, 02/2021 to 07/2021

Kala Sourcing – Coppell, Texas

·??Researched and identified 10 innovative solutions to acquire resources and meet company needs.

·??Consulted with management to assess needs and propose optimal solutions.

·??Analyzed user feedback with more than 25 representatives to gather input and identify areas required for improvement.

·??Collaborated with clients to define project requirements and deliverables.

·??Developing and designed training material for complex products to train Southwest and Midwest agents for cross functional training for 50 employees.

Senior Channel Account Manager, 01/2019 to 07/2020

AT&T – Arlington Heights, Illinois

·??Set and achieved company defined sales goals and achieved the top 10% status.

·??Articulated value proposition to top 25% assigned territory partners to maintain and increase share of partner business.

·??Managed vendor call center relationships and delivery of management results for team of 37.

·??Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Sales Manager, 08/2010 to 12/2018

AT&T – Arlington Heights, Illinois

·??Achieved sales goals and service targets by cultivating and securing new business relationships for my team of 22.

·??Established requirements and audits for team of 22 in multiple states.

·??Supervised 17 account managers for small and medium size business accounts.

·??Developed new #1 account management sales team organization.

·??Provided on going coaching, training and development to 22 account executives.

·??Closed lucrative sales deals using strong negotiation and persuasion skills.

·??Resolved problems with high-profile businesses to maintain relationships and increase return business base.

·??Recruited, interviewed, hired, dismissed employees and implemented performance improvement plans for more than 25 employees.

·??Coached and promoted 22 high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

·??Maintained ethical and positive working environment to reduce turnover and promote high retention rates.

·??Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets for team of 22 and others.

Education

High School Diploma: 06/1988

·??????Lake Park High School - Roselle, Illinois

Additional Information

Proficient in NetSuite, HubSpot, Microsoft, Salesforce, OnDemand, SharePoint and Partner IQ.

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