Michael Hyatt's description of a Rock Star Executive Assistant
Michael Hyatt put a great piece together on the importance of leaders having a "Rock Star Executive Assistant". I cut and pasted his key points below... and I'm looking for someone near South Bend, Indiana, that fits this description.
- They have a servant’s heart. This is the foundation for everything else. A rockstar executive assistant wants to serve—and not just your company or organization. A rockstar EA wants to serve you. Whether the task is big or little, he achieves his goals by helping you achieve yours. If potential EA’s don’t have this quality, no problem. But they probably should look for a different opportunity.
- They have personalized expertise. A rockstar EA is like a second brain. She knows what you like and don’t like. She knows where you are and where you need to go. She knows when to schedule meetings and when not to. A rockstar EA will gather as much of this information as possible as early as possible—and proactively keep learning.
- They master the calendar. In business we live and die by the calendar. Deadlines, appointments, meetings, presentations, calls—the calendar is the flight plan that keeps all of these moving parts from crashing into each other. And don’t forget scheduled commitments at home. If your EA doesn’t have mastery of the calendar, we’re not talking about a rockstar EA.
- They anticipate needs. A rockstar EA sees in advance what an executive needs and plans accordingly. If it’s lunch before a meeting, reports emailed to a client, whatever, she’s already seen the need and addressed it. Anyone can take a direction. But a rockstar is already moving the way you want to go.
- They prioritize the personal. When I said an air-traffic controller for your whole life, this is what I meant. If your EA defaults to prioritizing the professional at the expense of the personal, he’s not a rockstar—at least not yet. Protecting my personal time lets me maximize my professional time. A rockstar EA knows that and helps me guard that time.
- They are willing to push back. A good EA will keep you from burying yourself. I call Suzie my “calendar czar,” and that’s exactly what I need. At any given moment I don’t know the full range of our commitments, obligations, and initiatives. Because it’s her job—and she’s a rockstar—Suzie does know and will push back when I start getting overcommitted.
- They create and master systems. Whatever line of work you’re in, effective performance depends on a certain number of set preferences and procedures. What works best for you and your team? A rockstar EA will document and systematize these things so you’re not always reinventing the wheel.
- They know what’s on your plate. We all have too much on our plates. Your EA should know all that you’re dealing with and what’s critical to your success. If he knows that, he can keep you focused on the high-leverage activities and decline or delegate the rest.
- They respect your confidentiality. A rockstar EA will have all sorts of personal information and access. It’s critical she has integrity and a sense of discretion. It’s also important she sees when people are trying to get insider access or influence.
- They have great communication skills. And by this I don’t just mean he can carry on a conversation. A rockstar EA will help facilitate communication in your organization—especially if you’re bottlenecking things. Whether it’s email, calls, or other communication, a rockstar EA will accelerate response times and keep the messages moving.
If this describes you or someone you in #SouthBend Indiana, please reach out.
Executive Administrative Assistant at Lexus of Mishawaka
7 年When you find the right person, they become a bridge from your professional life to your personal life with the traffic flowing seamlessly in both directions. They know when to interrupt dinner and when NOT to. If the person knows exactly what they are empowered to do, chances are you may not even know there was a fire because it never made it to your door. You may hear about it by chance, from someone else two days later.
Business & Market Analyst | Employee Benefits Strategist | Author | Speaker | News Media Contributor | Commentator regularly seen on Newsmax, Fox News, Cheddar, NBC, ABC, CBS & more | Heathcare Expert
7 年Thanks for sharing, Tim. I was fortunate to hire a rock star ea earlier this year and it's made all the difference. Best wishes on your search.
Business Consultant
7 年Glad to see to are looking for the support you need!