METRO Names Edward Traylor Top Bus Operator of the Year

This story was originally featured in METRO Connections: October 2019. To subscribe to future issues, click here.

Being recognized as Bus Operator of the Year is a big deal at METRO. The annual award is presented to an operator who has gone above and beyond in demonstrating exceptional driving skills, attention to safety, and a commitment to customer service.

At METRO's October board meeting, veteran operator Edward Traylor was named the 2019 recipient of the coveted award. Traylor, who is moving to a supervisory position next month, has served the public for nearly two decades.

"Mr. Traylor has been with METRO for 19 years and has maintained an excellent attendance and safety record. He believes in METRO's mission and values which is, simply put, to do unto others as you'd have them do unto you," stated METRO President and CEO Tom Lambert. "Mr. Traylor is a model bus operator and an example of what it means to exhibit exceptional customer service to our riders each day."

Traylor began his career at METRO in 2000 after working for several years in the hospitality industry. He credits much of his success to two basic principles. 

"I show up to work on time and I love meeting new people," said Traylor. "Bus operators are the public's first and last impressions of METRO. This job is more than driving a bus. It's a bit of community service, too."

Traylor, who has an almost encyclopedic knowledge of the city and METRO routes, said his passengers are always at the top of his mind when he hits the road.

"These days there are more pedestrians and cars on the roads. I see a lot of unsafe driving. It can be really challenging. As a bus operator, you have to be focused. You have to be skilled at anticipating changing situations because you've got people's lives in your hands," he said.

Traylor's sunny demeanor and dedication to others exemplify the traits of a public servant. In spite of the daily challenges bus operators can face, Traylor maintains an optimistic outlook.

"This job is more than driving a bus. It's a bit of community service, too."

It's hard to imagine that a person with such a positive view of the world has also suffered devastating tragedy. In November of 2016, Traylor suddenly lost his only daughter, Galencia Symone. The U.S. Air Force medic was only 24 years old.

"We called her "Monie," said Traylor. "She was the most generous girl you could ever meet."

Much like her father, Galencia was all about helping others, especially the less fortunate. Traylor recalled the times he and his daughter would perform acts of service together. 

"She would wear her uniform, and we would go and pass out bags of food to the needy. People would thank her for her service, and she would just smile," said Traylor.

After a pause, to wipe tears from his eyes, Traylor continued and said the memories of his daughter — and the legacy she left — motivate him each day. 

"I keep a positive attitude because of her. It makes me feel good to help someone every day."

Would you like to hear the entire interview with Operator Traylor? Check out The Next Stop: METRO's podcast here.