Metrics that Matter in Human Risk Management (HRM)
Right-Hand Cybersecurity
Our Human Risk Management platform empowers organizations to change employee behavior and reduce employee risk.
Right-Hand’s Human Risk Management Essentials - Chapter 3
In our previous chapters, we explored the essential components of HRM and why organizations are shifting from traditional Security Awareness Training (SAT) to a more dynamic approach. Today, we’ll dive into the key metrics that make HRM effective.
Rethinking Success Metrics
Traditional metrics like phishing simulation clicks or training completion rates are useful, but they no longer tell the full story. C-level executives need more convincing, and the case for HRM is made stronger through risk-based metrics. These metrics, gathered from real-world situations, offer deeper insights into how effectively your organization is managing human risk.
While traditional metrics still have a place, risk-based metrics show how security incidents unfold in practice. This type of data helps security teams understand which behaviors are most affected by training and where more attention is needed. It’s not just about numbers—it’s about understanding the big picture of how people engage with security.
Key Metrics in HRM
Behavior Changes ??
The ultimate goal of HRM is to change how employees respond to threats. By tracking behaviors like reporting suspicious activity or avoiding phishing scams, HRM helps you measure how well your training is working in real-world scenarios. It’s not just about avoiding clicks—it’s about seeing long-term behavior change.
Risk Reduction ??
HRM allows organizations to measure actual reductions in risk. By assigning risk scores based on user behavior and tracking these scores over time, you can see the impact of your HRM program. This helps you know where improvements are being made and where risks still need to be addressed.
User Engagement ????
It’s important to keep employees engaged in the training process. Metrics like course completion rates, participation in simulations, and interaction with security content help gauge how well employees are learning and applying their training. Engaged employees are more likely to strengthen your organization’s security posture.
Real-World Data Matters
What sets HRM apart is the use of real-world data. It’s about more than just tracking behaviors—it’s about connecting the dots between security alerts and user actions. With this visibility, security teams know where to focus their efforts and how to close the remaining gaps in their security programs.
At Right-Hand, we’ve always believed in the power of data. Our HRM solutions provide clear, actionable insights to help organizations stay ahead of emerging threats and reduce human risk.
What’s Next?
In the next chapter, we’ll explore how to create a sustainable HRM strategy that grows with your organization. Be sure to follow us here on LinkedIn and visit www.right-hand.ai for more insights.
#HumanRiskManagement #HRMMetrics #Cybersecurity #RightHandHRMEssentials
Want to know more?
The Future is Now: Introducing Human Risk Management - By Jinan Bulge, VP, Principal Analyst, Forrester
What is Human Risk Management - Our in-depth article on the subject
Forrester’s The Human Risk Management Solutions Landscape, Q1 2024, a comprehensive overview of the HRM Industry and 15 vendors. We’ve published a summary/analysis of the report.
Traditional Security Awareness vs Human Risk Management - a side-by-side comparison of both categories.
Right-Hand’s Human Risk Management Essentials
This is the second of 10 daily articles where we'll use our expertise to explain HRM's basic concepts, and applications, and how to start with it to move from traditional Security Awareness programs to a more sophisticated and effective path. If you want to follow the whole series, please make sure you follow us here on LinkedIn and visit us at www.right-hand.ai