'????????????'?? ?????????????? ??????????' Method - the Legiit way (?)??

Recently I got asked about the industry leading support metrics we have at Legiit.

Some people asked me how we go about achieving that.

There's a lot that goes into it, but rather than go into the nuts and bolts of it I thought I'd share the values behind it that make it work, or what I call...

'The Jimmie's Chicken Shack Method.'

Backstory:

Jimmie's Chicken Shack is an alternative rock band that had a few minor hits in the late 90s'. "Do Right", "Milk", and "High" are the ones you are most likely to have heard of.

Jump forward to 2006, when they were playing a show here in Myrtle Beach at a small (but very cool) spot called The Social.

I was a fan, so I got tickets, but there was a problem...

Disturbed, a much more famous band was playing just down the road at The House Of Blues, a much more well-known venue, ON THE SAME NIGHT.

That sucked for Jimmie's Chicken Shack (JCS) because almost no one showed up to their show; that has to be very disheartening to an artist, especially one that has had at least a small amount of fame, but...

...you would have never guessed it.

They could have easily half-assed it and phoned in a lazy performance, and literally less than 50 people would have ever known it.

But they didn't. ??♂?

They played with the same energy and enthusiasm as if they were playing a sold-out Wembley Stadium.

They even played a longer set... you would have never known there were fewer people there than in a McDonald's during the lunch rush.

I've always respected them a lot more because of that.

So, what does any of that have to do with Legiit customer support numbers?

Simple. It's the fact that everyone who takes the time to pay you with their money or time deserves to have a great experience.

That's our philosophy with everything at Legiit , but especially customer support.

Every customer (customer: freelancers, buyers, and potential customers) get full care for their experience and full help with their issues when they arise.

Just because a chat/ticket is the 100th time we've answered that particular concern doesn't matter. To that customer, it's their first and likely only experience with us.

We want them to know how much we value that, just like Jimmie's Chicken Shack valued the experience the 30 or so of us in attendance that night had.

Lesson for you

If you approach everything from that vantage point, you will always be motivated to answer everyone within a couple of minutes and be helpful, courteous, and fast.

Of course, we are still human.

We (me especially... if you've ever asked me how to get orders on Legiit, you know what I am talking about ????) aren't perfect every time, and we make mistakes... and so will you if you take this approach.

But if we keep in mind that the person you are interacting with paid you with their time, money, or both, and respect what a gift that is, you will always give your best to make sure that each person's experience is one they will think back positively on years later... just like I do on that concert.

Try implementing this in your business and with your team, and watch the magic happen, and then... go listen to some Jimmie's Chicken Shack! ??