Meta Discontinues Workplace — Finding the Best Alternative

On May 15, 2024, Meta announced it would discontinue its Workplace platform, a tool that many businesses relied on for internal communication and collaboration.

Despite some innovative features, Workplace struggled to compete with major players like Slack and Microsoft Teams. As a result, Meta has decided to shut down Workplace to focus on other strategic areas, such as AI technologies.

Starting September 1, 2025, Workplace will switch to a read-only mode, allowing users to read messages and download their data. By June 1, 2026, all data on the platform will be deleted. It's important to keep this timeline in mind as you prepare for the transition.

Meta suggests switching to Zoom Workvivo, but is it worth it??

Following its decision, Meta suggests their current Workplace users switch to Zoom Workvivo. It is an internal communication platform designed to boost employee engagement and streamline communication within organizations.

It offers tools for social interaction, recognition, and fostering a vibrant company culture. It integrates features like news feeds, shout-outs, and surveys to enhance employee involvement and satisfaction.

However, Zoom Workvivo has its own set of flaws.

Focus on social interaction

Users have reported that Zoom Workvivo's emphasis on social interaction can sometimes overshadow its functionality for business communication. (Sources: Capterra & Software Advice)

Functionality for business needs

The platform's tools for customer interaction management and task automation are not as powerful and may not meet the needs of all organizations. (Sources: People Managing People, Capterra & Software Advice)

Limited customization

Workvivo offers less flexibility in tailoring the platform to specific business needs or branding, which can be a drawback for companies looking for highly customized solutions. (Source: People Managing People)

Basic analytics

The analytics provided by Workvivo are not as advanced or detailed as those offered by some competitors, which might limit deeper insights into employee engagement and performance. (Source: People Managing People)

Notification problems

Some users have reported that notifications do not always come through to email about company updates unless they visit the site directly, which can affect timely communication. (Source: Capterra)

I go back and forth between the mobile app and my desk top and I think that causes some glitches. On the mobile, I might see a notification but them I don't see anything. I then look at it on my desktop and see the post. My mobile app requires me to log in about 75% of the time.

- Kathy, Uses software daily for less than 6 months (Review Source: Capterra)

Interface glitches

Users have noted occasional glitches, particularly with the app, which can be slow to load or upload images. These issues are less frequent when using the platform on a computer. (Source: Software Advice).

Few areas I would recommend Workvivo to improve on: 1. Their notifications cannot be personalized and we get pop ups for so many irrelevant posts which is not very admirable 2. We often notice glitch while playing videos of high quality and it freezes sometimes. This happens mostly in mobile application, the website works just fine 3. The interface design is not very user friendly and can get difficult for new users.

- Ranjeet Kumar, Used software for 2+ years (Review Source: Capterra)

So, what’s the alternative??

For many organizations, especially those with a focus on customer interaction and operational efficiency, JustCall Workspace is a better choice. It’s an all-in-one communication platform designed to simplify team collaboration.?

What makes JustCall Workspace a great tool?

• Unified collaboration: All your team communication — messaging, voice, video, and file sharing — happens in one place, so no more juggling multiple tools.
• Automated insights: Get real-time insights and reports directly in your chat, cutting down on admin work.
• AI-powered summaries: If you integrate your Workspace with JustCall, you can easily access call summaries and transcripts to share key points with your team with no extra effort.
• Seamless file sharing: Centralize important files for quick access, improving teamwork and streamlining file retrieval.
• Enhanced communication: Improve team interactions with dedicated group chats and instant messaging.

JustCall vs. Workvivo — which is the better choice?

Both platforms have their strengths, and the best choice depends on your organization's specific needs.

JustCall Workspace is ideal for customer-centric operations and unified communication, while Zoom Workvivo excels in rising employee engagement and internal community building.

When is JustCall Workspace a better choice?

• If you’re running customer-centric operations. JustCall Workspace is part of JustCall's complete business communication platform, which makes it a great package deal for businesses that focus heavily on customer interactions and support.
• If you need a unified communication tool. For teams needing a comprehensive communication platform that combines messaging, voice, video, and file sharing, JustCall provides a complete solution.
• If you want to benefit from real-time insights & AI assistance. When you combine Workspace with JustCall, you get real-time analytics and AI-powered summaries of calls recorded on JustCall pushed directly to your workspace. This makes it easy to manage and improve team performance and customer interactions.
• If you’re looking for a scalable solution. JustCall Workspace scales well with growing businesses, providing consistent performance and additional features as your needs expand.

When is Workvivo the better choice?

• If your primary goal is to enhance employee engagement and build a strong internal community, Workvivo’s tools for social interaction and recognition are ideal. Its features are designed to foster a vibrant company culture through activities like shout-outs, news feeds, and surveys.
• If you want to focus on building company culture. Workvivo is suitable for organizations that value frequent social interactions, employee recognition, and a connected work environment.

Conclusion

Meta's decision to discontinue Workplace leaves many users searching for a new communication platform.

While Meta recommends Zoom Workvivo, JustCall Workspace stands out as a strong alternative. This is true especially for organizations focused on efficient customer interaction and effective business communication through one integrated platform.

Get JustCall Workspace on the house for three months

To make the switch even more appealing, we’ve got an exclusive offer for Meta Workplace customers: enjoy the first 90 days for free. This gives you a risk-free opportunity to experience all the benefits JustCall Workspace offers, ensuring a smooth transition and uninterrupted productivity for your team.

For more details, visit the JustCall Workspace web page.