The Messy Middle: Managing Up and Down

Navigating the corporate landscape is often like walking a tightrope, especially when you're in the "messy middle"—that space where you're both leading a team and reporting to senior executives. It's a position that requires a delicate balance, a nuanced understanding of people, and the ability to adapt your approach depending on who you're interacting with. Let's delve into the art of managing up and down, and how to thrive in this critical role.

Managing a Team of Managers

When you're leading a team of managers, you're not just responsible for their output—you're stewarding their hopes, dreams, and professional growth. Every individual on your team has unique capabilities, aspirations, and areas for development. As a leader, it's your job to recognize these differences and tailor your approach accordingly.

Creating opportunities for your team members to shine is key. Whether it's through challenging assignments, public recognition, or simply giving them the space to lead, it's important to be everyone's cheerleader. But in doing so, don't forget about yourself. Leadership can be lonely, and it's easy to get lost in the needs of others. Remember to carve out time for your own development and well-being.

Navigating the Expectations of Senior Leadership

Managing up to senior executives is a different beast altogether. SVPs and C-suite executives are often focused on the bigger picture—the strategic direction of the company, high-level results, and key business outcomes. They don't have time for every detail, so it's crucial to know what to share and what to omit.

This is where the art of communication comes into play. Different executives have different styles, and part of your job is to adapt your approach to meet them where they are. Some may prefer high-level summaries, while others might want to dive into the details. Understanding these preferences and tailoring your delivery accordingly is essential for effective communication.

Adapting Your Style

In the messy middle, adaptability is your superpower. The ability to change your style and delivery based on the person you're talking to is crucial. It's about meeting people where they are—whether they're on your team or in the executive suite.

This means being flexible, not just in how you communicate, but in how you lead. Some team members may need more guidance, while others thrive with autonomy. Similarly, some executives might value data-driven discussions, while others are more swayed by narrative and vision. Your ability to read the room and adjust your approach is what will set you apart as a leader.

The Value of Feedback

Feedback is a gift, and as a leader, it's one of the most valuable tools at your disposal. I’ve never learned anything from someone telling me I did a good job. But when someone shares something constructive, I truly appreciate it because it helps me improve.

Embrace feedback as a way to grow—both for yourself and your team. Encourage open dialogue, and be receptive to criticism. It's not always easy, but it's through constructive feedback that we become better leaders.

Choosing Your Battles

Not every issue is worth going to war over. In leadership, it's important to pick your battles wisely. Ask yourself, "Is this a hill worth dying on?" before you escalate a conflict or dig in your heels.

This decision-making process often involves considering the broader implications of a situation. Will standing your ground on this issue benefit your team in the long run? Is it aligned with the company’s goals? Sometimes, it's better to let go and focus your energy on what truly matters.

The Weight of Responsibility

As a leader, you're not just responsible for the work your team produces. You're responsible for their careers, their pay, their bonuses, and how they feel about every component of their work. This responsibility shouldn't be taken lightly.

It's a privilege to be in a position where you can influence the professional lives of others. But with that privilege comes the duty to lead with integrity, empathy, and a focus on the long-term success of your team. Your leadership has a direct impact on their satisfaction, growth, and career trajectory.

Conclusion

The messy middle is challenging, but it's also where real leadership happens. By managing both up and down effectively, adapting your style, embracing feedback, and choosing your battles, you can navigate this complex role with confidence. Remember, as a leader, your ultimate goal is to create an environment where your team can thrive—and that starts with the way you lead every day.