It is a MESS !! Let us Prioritize !

In the high tech world we are in that demands instant gratification, I have been enterprises go haywire and create a mess.  Having been in the services world for so long, I have seen asks from IT departments to maximize every single parameter; First Time Right, Quicker time to Release, Reduce Defects, Increase Efficiency, Latest Technology, Bullet Proof, Increase Performance, Reliability, Scalability, Availability, Easy to maintain and adopt, and above all Continuous Cost Optimization.  

I always wondered are these asks really worth it ?.  Do they create conflicting behaviors and results.  Do they encourage technologists to be innovative and creative.  Are IT systems ready for such fixed asks ?  Answer is as always one size does not fit all.  Gone are the days of metal classification (Gold, Silver and Bronze) or Priorities (Priority 1, 2 and 3).  Today Business and IT have to be prioritize systems based on business outcomes and outputs.  This should happen dynamically in real world when everything else is changing.  

Let me take a simple example of a telephone system in a regional sales office.  This system is so mundane that it works as setup.  However the day before Thanks the same system becomes ultra critical - as it starts taking additional incoming orders (any downtime to that system on that day causes financial loss to the organization).  

Neither the service providers nor the IT organizations are ready for such dynamic services.  To some extent we have achieved hardware elasticity through Cloud provisioning.  To address this we need to develop expert systems that take in real time data and configure itself.  I call this MESS - Microbotic Expert Services System.  MESS is based on a simple idea that every service is granular and can be configured through an expert system that uses Big Data to analyze different options and determine the best course of the outcome.  Think of it as expert system playing Chess - just that the number of input elements will be multi-fold.  

Think of MESS - as a system that takes in events, timescale, competition, volume, behaviors and creates correlation and insight - based on which it dynamically configures outcomes; service levels; and processes.  

This will give organization the every second advantage.  They can react to the outside world more effectively and dynamically.