Memoirs of an ITIL Aficionado
Sudipto Banerjee
Director- Consulting, ITIL Ambassador, IT Service Management/ Project Management, Certified Scrum Product Owner
Entry #1
It was sometime in 2009. It was raining outside, and I had butterflies in my stomach – I was waiting in the meeting room for my first performance discussion to start. To be honest, the details of the conversation I had with my manager are quite sketchy now, but what I remember from it even today was his suggestion to me to consider taking up the ITIL certification in the upcoming year. Before this conversation, I had only heard passing remarks from my seniors about this framework which would go a long way in shaping my career in the last decade.
Back then, ITIL v3 was just gaining its foothold and on its way to being the most popular IT Service Management framework across the world. What I understood from my research was that ITIL was available in some form or the other from the 1980s when it was referred as GITIM (Government Information Technology Infrastructure Management). While the number of internet users across the world was almost about to touch 2 billion, I understood the architects of IT services across industries and geographies needed a common vocabulary and ITIL v3 was slowly but surely providing that lexicon. I was hooked.