Meezan Bank: You will lose me as your Customer!

Meezan Bank, I have gone through the worst 45 minutes of my life with you. It was a call that I made to your call center on a Sunday night 28/03/2021 at 22:03 to lodge a simple complaint about a double transaction that was made on the same date by the merchant on one purchase. I had to go through the routine verification process. Your call center agent named Yusuf Reza asked for my Mother’s maiden name and to my wildest surprise, he claimed that I did not provide the right name.

Despite attempts made to reconfirm that he must be mistaken, he could've been half asleep or he's missing his girlfriend, he was persistent on the matter that I took my mother's name wrong. Now that pissed me off!

A person getting their mother’s maiden name incorrect is FOOLISH! I will accept being murdered more than a billion times but I will never accept such claims that I’ve given the wrong maiden’s name of my mother! This is not done!

We’re living in a world that is battling the coronavirus and the call center staff along with his supervisor had the audacity to suggest that I visit the branch and correct my mother’s name! Is this what you call customer service? Like WTF!!! I'm unable to digest what the problem actually is!

I have been a customer of Meezan Bank since January 26’ 2021 and since then I’ve been interacting with their call center and other alternate channels. The last call prior to this incident I made to Meezan Bank’s call center was on 28/03/2021 at 01:22 am, and back on that call, you’d asked my mother’s maiden name. Check the recording of that call and previous ones as well. My mother's name was correct back then. What happened now?

Why should the customer take the pain and suffer because of your mistake? Why should I visit your bank’s branch in the middle of a global pandemic just to save your backside when everywhere we’re talking about digital engagement?

I was recommended by a dear gentleman in the leadership of SadaPay to open a bank account with you since your bank is accepting payment transactions with them. Not only have you disappointed me, but you’ve certainly disappointed him as well.

To open the account with Meezan Bank, I was offered by your Retail Banking Sales Executive that he can visit my house to open the account instead of me visiting the branch. Your call center tarnished things!

Meezan Bank, I chose you for these reasons only:

a.      You accept payment transactions to and from SadaPay. I want to bank with them long-term. All I need is a bank that is connected with SadaPay. Get this loud and clear, I am a customer of SadaPay FIRST!

b.      You’re an Islamic Bank.

c.      You have a good Mobile App.

d.      You’re a local Pakistani bank.

I am not foolish sitting late at night sharing my anguish on social media. I have witnessed the most pathetic customer experience on the call center of a so-called award-winning bank!

In this world of digital, there are many people like me that does not like going around signing papers. It’s not a very convenient process to open a bank account in a non-paperless economy.

I need this matter solved!