AeroGuest | Developer's Notes

In the December edition of Developer’s Notes, we will walk you through some of our latest updates to integrations, improvements of the web check-in to enhance the guest experience and a new feature for our Guest Management Platform AeroGuest Flow which will eventually make front desk daily operations a bit easier.

All of the mentioned improvements above are based on the needs of our clients, as we constantly strive to meet the demand and provide all that is required to fully automate hotel operations - because that’s what AeroGuest is all about. Let’s have a look at what we’ve built for you!

In addition to widely used digital room keys based on a Bluetooth connection, we now also support TESA pin codes to provide a secure form of access and a keyless experience that works without a mobile phone or a typical plastic key card issued by the front desk. To enhance the digital guest journey and automate the front desk operations, guests can find their pin code in the AeroGuest App offering quick and easy room access.

Lastly, one of our latest integrations Onity DirectKey mobile access allows guests to use Bluetooth to unlock the door while approaching it, without holding their phone directly over the reader — providing secure and smooth entry into spaces across the hotel.

Web check-in is an essence of AeroGuest, therefore it requires a lot of attention and constant updating in terms of both UX and UI design. Lately, we’ve put effort into improving the user interface resulting in a more consistent design and making sure the process is as clear as possible to avoid confusion & friction.

On top of the fresh new design, we have added additional identification methods to the registration card. Besides passport identification, we've made it possible to enable ID and driver's license identification, since requirements differ from country to country. This will ensure that all guests, will be able to complete online check-in no matter what identification document they are traveling with.

Our hotel partners that offer guests long-term stays have been asking to make support for handling only part of the bill, e.g. so the guest wouldn't have to pay for a six-month stay up front. We are happy to announce that together with our PMS partner HotSoft, we can now request guests to only pay part of their bill to offer them online check-in.

We have also improved integration with Mews, to better understand the bill. The process is now automated and we are able to close the bill automatically with the billing address. Which had to be done manually until recently.

A feature that has been requested for a long time is a search option in AeroGuest Flow, so you can easily find the booking you are looking for. We've now released the first version, to make your daily work a little easier.

?Improvements will still be made to the search bar, and you are always welcome to provide feedback.

For more insights and personal demos visit AeroGuest.com