Meet your next co-worker: The intuitive, omnipresent chatbot

Technology has come a long way from where it was even a couple of years ago. The arrival of key software programs has enabled companies to smoothen out operations to their liking without compromising on time, quality, or integrity.?

Today we examine the role of chatbots in the world of recruitment and explore whether they’re the future of this industry.

Are Chatbots the future of recruitment and the staffing industry in general? Let’s explore.

We’ve seen them, chatted with them, and even had many resolutions made by them across our varied interactions with technology; both on a personal and professional level. Taking a step further from our regular apps that indulge us, let’s understand the role of chatbots, how they work, and why industries across the board are quick footed to enhance this AI feature where the future is concerned.

What are chatbots?

Chatbots, to very simply put it, are computer software programs used by companies to simulate conversations with human beings over the internet primarily. Their main feature is to automate basic routine communication thereby enhancing efficiency by performing these tasks at a quicker level.

Why are chatbots gaining popularity?

Chatbots, as we are witnessing around us, are being widely used by companies across the board to help perform basic communication tasks that otherwise cost organisations human resources in the form of time and money. The convenience and speed at which a chatbot relays and collects information is heavily leveraged for a more personalised experience without the actual presence of a human being or the substantial investment that comes with employing human resources to do the same.

Do human beings prefer interacting with chatbots?

Given that human beings are social in nature and that conversations are still primarily had with one another, the purpose served by a chatbot has showcased great successes where resolution of queries is concerned. The instant provision of responses coupled with quick answers, that are further being developed to deliver a more intuitive conversation, have customers preferring communicating with a chatbot.

Now that we’ve established what a chatbot is and what its purpose is, it is safe to assume that they do, indeed, have more benefits to their presence than their absence. Let’s examine what makes chatbots popular and why they could, indeed, be the future of most industries.

Instant Information. Chatbots are exponentially quicker in identifying information from customers which is then used as a key resource to assimilate holistic data on people.

Round-the-clock Customer Dedication. One of the greatest advantages of a chatbot is the ability of a customer to approach it at any time of the day. Besides, the speed at which queries are attended to leaves one hoping for not much else. After all, a satisfied customer is a happy customer.

Enhanced CX. From being ubiquitous to delivering and gathering essential information from customers, chatbots greatly enhance a sense of positivity where a brand or company may be concerned. This in turn plays a crucial role in brand advocacy and loyalty because who doesn’t like being addressed and attended to immediately?

Optimized Costs. From saving big money to time and drastically erasing human fatigue, chatbots are key investments in companies who wish to enhance customer experience while keeping their human resources intact for greater cognitive functions.

Some of the greatest benefits of implementing chatbots in the recruitment industry are that they are quick to gauge information and gather crucial candidate data with minimal interaction and time. Not only does this quickened pace the hiring cycle in turn, but also provides a quick turnaround where finding bulk qualified candidates is concerned. Chatbots assist in building essential candidate and talent-based reports by quantifying qualified candidates appropriately. Besides, chatbots are heavily used for routine administrative tasks like setting up FAQs, scheduling meetings and calls, and handling basic yet crucial everyday operations.?

Are chatbots, therefore, the future of the recruitment industry?

The most definite answer would be - yes. While chatbots do come with limitations, their benefits far outweigh these circumstantial obstacles that can easily be tackled in a technologically appropriate manner. Chatbots are here to stay because they help recruiters interact with pre-screened, well-qualified candidates so that their job is more effective and not mundane or redundant. Not only do chatbots help minimize human biases via their initial interactions, they help recruiters deliver a seamless recruitment experience thereby getting the job done under extreme professionalism.