Meet Your New Travel Agent And More
Now You KnOW features quick insightful takes on the issues of the day that matter most to you.
Weekend must read
Generative artificial intelligence (AI) is democratizing access to comprehensive travel advice and bargains. Enthusiasts of the technology are increasingly using it to help plan out entire itineraries – from swimming with dolphins in the Carribean to figuring out which restaurants to reserve in Copenhagen.
Our latest survey results indicate that generative AI can be a mechanism for travel companies to connect with customers earlier in the planning process and use that engagement to show them what else they might consider, strengthening brand loyalty, improving conversions, and driving more direct bookings. Companies that act quickly to develop booking and personalization capabilities will benefit at the expense of those in the sector that drag their feet.
Did you know?
Eurostar was the first European company to set a 100% renewables target for its own electricity supply
The European railway company aspires to be the backbone of sustainable travel in Europe by reducing environmental impact and fostering closer cultural connections.
Industry briefing
Digital trends taking flight: The integration of AI and augmented reality technologies presents a significant opportunity to enhance airport operational efficiency and passenger satisfaction. Truly improving the passenger experience means extending beyond the functional aspects of travel to include the emotional and experiential dimensions. Airports can differentiate through personalized services and innovative offerings that cater to the diverse needs of today’s travelers.
Common currency of risk: As major energy businesses continue to generate impressive profits, decision-makers face the challenge of wisely allocating funds while protecting value in the midst of the energy and portfolio transition. Making these spending decisions at a group level requires management to have a clear view of which investments and existing business segments drive real, risk-adjusted returns without overstretching risk appetite. To achieve this, energy companies need to create a common dimension to optimize capital allocation.
Corporate scoop
Middle East and the future of trade: We are moving from a situation where markets shape politics to a situation where politics shape markets. Under a “regionalized economic bloc” scenario, intraregional trade in the Silk Road could rise to 70% of total trade, demonstrating the significant impact these emerging blocs can have on global trade flows. By embracing proactive leadership, strategic partnerships, and a commitment to regional and global collaboration, GCC countries can ensure their own economic success while also contributing to a more stable and interconnected world.
Bombardier’s transformation: Loved by the most influential, Bombardier has redefined industry standards through relentless innovation, purposeful craft, and a passion for precision. At the heart of this Canadian icon are the people behind it, most notably, ève Laurier, Vice President of Communications, Marketing and Public Affairs. In this episode of Lippincott’s Icons in the Making , ève discusses spearheading the brand’s recent transformation and gives a peek inside the brand’s iconic jets.
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Oliver Wyman in the news
Who to follow
Adeel Kheiri, partner in our Health and Life Sciences practice
Benedikt Shoenberger, principal in our Automotive and Manufacturing practice
Michelle Daisley , partner in our Finance and Risk and People And Organizational Performance Practices