Meet Your Lead Facilitator: Ikechukwu Kalu

CPPL Online Facilitator-Led Training Program on Customer Success!!

Ikechukwu Kalu, the Lead Facilitator for the upcoming CPPL Online Training Program on Customer Success, brings over three decades of expertise in marketing, sales, customer management, and value creation consulting. With a solid reputation for delivering transformative training, Ikechukwu has been instrumental in shaping the customer success strategies of leading brands across the?telecommunications and financial services industries.

Professional Background

Ikechukwu has led several high-impact training sessions for notable organizations such as MainOne Cables, Axa Mansard Insurance, MTN Nigeria, FCMB, and Nigerian Bottling Company, guiding their teams to achieve excellence in customer management and business growth. His practical, results-oriented approach ensures that participants leave with actionable insights and tools to enhance customer loyalty and engagement.

Academic & Professional Accolades

In addition to his corporate achievements, Ikechukwu serves as an adjunct lecturer at the prestigious Pan-Atlantic University (PAU) and is a resource person at the Lagos Business School (LBS). His teaching experience adds depth to his training style, as he leverages academic principles and industry best practices to deliver highly interactive sessions.

He is a Fellow of both the Chartered Institute of Marketing (London) and the National Institute of Marketing of Nigeria, attesting to his exceptional contribution to the marketing and business development space.

Dedication to Customer Success

Ikechukwu is passionate about empowering business owners, professionals, and corporate staff in customer-facing roles. His programs are designed to unlock customer value, reduce churn, and foster long-term customer loyalty—key factors that drive business growth in today's competitive landscape.

Key Highlights of the Customer Success Training Program:

• Date: 19th October 2024
• Time: 9 AM
• Venue: Zoom (Online Facilitator-led)

Why This Program?

This program is ideal for:

• Business Owners aiming to build customer-focused strategies that promote growth.
• Key Account Managers seeking to strengthen relationships and grow their accounts.
• Customer-facing teams (Sales, Marketing, Customer Care, Operations) who want to improve their skills and deliver exceptional customer experiences.

Register Today

Don’t miss this opportunity to learn from one of the best in the business. The CPPL Customer Success Training Program is designed to equip you and your team with the tools to succeed in today’s customer-driven business environment.

For registration, visit https://cppl.com.ng/october-open-training/ or contact us at [email protected] or via WhatsApp at 07011962027.