Meet Todd Lyon: SERVPRO Team Brogdon’s Commercial Large Loss Estimator

At SERVPRO Team Brogdon, our success hinges on the expertise and dedication of our team. One individual who embodies these values is Todd Lyon , our Commercial Large Loss Estimator. Joining our team in September 2024, Todd brings nearly two decades of restoration experience and a passion for helping clients in their most challenging times.

A Journey from Aerospace to Restoration

Todd’s professional journey began in aerospace, where he worked on the C-17 Military Cargo plane in Long Beach, California. However, after being laid off twice and recognizing that the industry was leaving the state, Todd sought a new path.

“I found a restoration contractor nearby that was hiring and entered the industry not knowing what to expect,” Todd recalls. “I started as a project coordinator responding to commercial emergency service calls affected by fire and water damages. I enjoyed setting up crews and equipment on jobs, especially during unfortunate circumstances, and being a professional helping people in their time of need.” That initial role sparked a passion for restoration that has carried Todd through the past 17 years.

?A Day in the Life of a Commercial Large Loss Estimator

Todd’s day-to-day responsibilities require a mix of technical expertise and seamless communication. “I schedule inspections, take measurements of buildings with tools like laser scanners or DocuSketch, write estimates using Xactimate, and follow up with adjusters and clients,” he explains. “I also collaborate with our project managers to ensure jobs are moving forward and work closely with our business development team to understand client needs.”

?Tackling Large Loss Projects

When it comes to estimating large losses, Todd approaches each project methodically, regardless of its size. “The size of the job dictates what’s needed, such as emergency services, temporary power, roofing, engineering, plumbing, HVAC, crews, equipment, and subcontractors” Todd says.

One of Todd’s most challenging projects involved restoring 65 rooms at a Residence Inn after Hurricane Irma. With a 50-person team, tight deadlines, and a change in property ownership, the project demanded exceptional coordination. “Signing the Certificate of Satisfaction was the best feeling ever,” he shares.

Making a Difference

Todd takes pride in understanding client needs and finding creative solutions. One memorable success story involved an embroidery business that depended on a quick recovery during the school season.

“We scheduled two shifts and calculated labor to get the business up and running as quickly as possible,” Todd says. “Daily communication ensured the client knew we were doing everything to minimize revenue loss.”

?SERVPRO Team Brogdon’s Edge in the Industry

Todd attributes SERVPRO Team Brogdon’s standout performance to its national presence and strong insurance relationships. “Our reputation is built on taking care of customers to the fullest,” he notes.

Advice and Insights

For businesses preparing for large-scale disasters, Todd emphasizes the importance of being proactive. “Have a Master Service Agreement (MSA) in place with your restoration contractor, ideally SERVPRO Team Brogdon, to secure your business or property during unexpected challenges,” he advises.

Beyond Work

Outside of work, Todd enjoys riding motorcycles, playing golf, traveling (especially cruises), and spending time with his son and two dogs. “I enjoy life to the fullest,” he says.

Todd’s Three Words

When asked to describe his role in three words, Todd sums it up perfectly: “Here to help.”

At SERVPRO Team Brogdon, we’re proud to have Todd Lyon on our team, leveraging his experience and passion to deliver exceptional results for our clients. His story is a testament to the dedication and expertise that define our approach to restoration and recovery.

This article highlights the talent and commitment of professionals like Todd, who ensure SERVPRO Team Brogdon remains a trusted name in the restoration industry. If your business is looking for a partner to handle commercial large losses, you can count on SERVPRO Team Brogdon to deliver.

Contact Us: For your commercial restoration needs, SERVPRO Team Brogdon is here to help. With four convenient locations, we’re ready to assist you wherever you are:

SERVPRO of Chino / Chino Hills : ?? (909) 548-3191

SERVPRO of Hesperia, Apple Valley, Barstow, Twentynine Palms, Victorville ?? (760) 244-2566

SERVPRO of Indio, Coachella, Indian Wells, La Quinta ?? (760) 345-5210

SERVPRO of Palm Springs : ?? (760) 327-7700

About SERVPRO? Team Brogdon For more than 20 years, SERVPRO? Team Brogdon has been a trusted leader in fire and water cleanup and restoration services, construction, mold mitigation, biohazard, and pathogen remediation in Chino Valley and the Inland Empire. When disaster strikes, homeowners, business owners, and major insurance companies rely on SERVPRO? Team Brogdon to help make it "Like it never even happened."

Call us today or visit our website to learn more about how we can support your business during times of need.