Meet Simmy Chandran, Beema's Customer Success Manager

For today’s #FeatureFriday, we’d like you to meet another interesting member of the Beema Family. Simmy Chandran, who is one of Beema’s earliest joiners! She is now the Customer Success Manager, and as a travel enthusiast, she enjoys Beema’s remote work culture that enables her to work from anywhere around the world!

During her free time, she enjoys activities where she can meet people and socialize. Badminton games with friends, yoga classes, a mouthwatering meal, or long walks with her fur baby Leo are her favorite ways of spending time off work!

This week, we asked Simmy to take us through some details of her work at Beema, and how her typical day looks like:

What does a Customer success manager do at Beema? At Beema, we constantly strive to bring to market products and services that are simple, fair and easy.? My role at Beema, entails in listening to our customers, identifying customer experience gaps, acting as a feedback bridge between the product and the customer and most importantly ensuring that we deliver our promise!

As a customer experience manager, I tend to work closely with everyone at Beema including our business partners to continuously understand, define and employ a variety of best practices to improve customer experience

How has your role expanded since first joining Beema??

I?joined Beema a few months into launching officially. I remember we didn’t yet have a lot of processes and tools in place. So it was refreshing to be part of the process of setting up from scratch.?It kept me on my toes and I was able to adapt pretty quickly.

?In a startup, you organically start adding more and more to your plate. I started with one piece of the puzzle – managing the customer service function; focused on human interaction and directly supporting customers which eventually evolved into customer experience which is the sum of the entire customer journey with the business

I’m so glad to have been given an opportunity to learn so much and be empowered at Beema

What does a typical day look like for you? My day starts with a cup of coffee and?review?the previous day’s performance. I have my team stand-up to review performance, customer pain points if any, and set the goal for the day.

It can be easy to?get pulled into many ongoing projects, cross-functional team requirements, and day-to-day operations.?Hence,?It’s important to plan and prioritize your time to accomplish positive results as an individual.

What’s the most valuable thing you’ve learned as part of your role?

Open your mind to new ideas – Originality will always help you get your foot through the door, always experimenting, researching new methods, and being welcoming to the unknown.

?It took me time to break out and shift the focus from providing reactive solutions to improve customer experience to anticipating the needs of the customers and adopting a proactive strategy in everything we do at Beema.?It can be a simple process update, to design thinking for our new products.?

This conscious shift in approach helps me to identify potential icebergs within the customer journey and proactively avoid them before they ever become a problem.

Last but not least, what’s your favorite thing about your role at Beema?

Beema is the first start-up company I am working for, and it’s been a unique experience for me. Unlike more traditional organizations I’ve been with, Beema is extremely agile and flexible.?

While I’ve found happiness at every job I’ve held previously, Beema stands out in that I have true freedom to bring every aspect of who I am to work.

Given that we are in a hyper-growth phase, the challenges can be intense. Yet, the culture at Beema is so magnetic that it is hard to imagine wanting to be anywhere else.?