Meet SAP’s AI Agents—Your New Partners in Business Efficiency!

Keeping up with change isn’t easy, but smart automation can help. SAP has introduced ready-to-use AI agents powered by its virtual assistant, Joule. These AI tools simplify finance, sales, and customer support, helping businesses work smarter, not harder.

Our latest newsletter breaks down the 4 main types of SAP AI agents and how they can benefit you.?

The best part? More AI agents are coming in 2025! Don’t miss out—read now!

AI Agents That Transform Business Efficiency

The first generation of AI agents from SAP is already having an effect. The Cash Collection Agent is one of the main developments that simplifies the process of resolving payment disputes by automating crucial operations, finance, and customer support functions.

Here are some of the other game-changing AI agents:

• Q&A Agent: Monitors customer inquiries, recognizes frequently asked questions, and delivers prompt answers from reliable sources.
• Knowledge Creation Agent: ensures smooth information sharing by automatically compiling structured knowledge articles from case resolutions.
• Case Classification Agent: Examines client concerns, recognizes their context (even in the absence of specific keywords), and refers them to the appropriate team for handling.

In contrast to conventional automation technologies, SAP makes sure its AI agents collaborate rather than function independently, which promotes improved teamwork and more effective processes.

Utilize SAP's Agent Builder to Create Custom AI Agents

SAP is aware that every business faces different difficulties. To solve this, Joule Studio has added a no-code AI agent builder that enables businesses to develop their AI-powered solutions.

Businesses can use SAP's Agent Builder to:

• Create AI agents with seamless SAP and non-SAP application integration.
• Automate complex operations without needing to know a lot of code.
• Use actual business data to improve the precision and effectiveness of AI.

This technology allows businesses to tailor AI automation to meet their unique requirements, increasing the accessibility of digital transformation.

Joule: The AI Hub for Business Transformation

SAP is taking Joule beyond a simple virtual assistant. It is now positioned as an AI hub that connects different business functions and automates multi-step processes.

Here’s what makes Joule so powerful:

• Knowledge Graph Technology: Helps AI agents understand relationships between data and processes, leading to more intelligent decision-making.
• SAP Business Data Cloud: eliminates data silos by integrating information from both SAP and non-SAP systems, ensuring AI agents have full context.
• WalkMe Acquisition: SAP’s recent acquisition of WalkMe hints at even broader AI-powered automation possibilities in the future.

As SAP describes it:

"Joule is an AI orchestrator that combines pre-made and specially-built AI agents to manage complex business processes; it is not just an AI assistant."

Exciting SAP Partnerships and Future Innovations

With new partnerships and solutions, SAP is also enhancing its AI capabilities.

• SAP & Microsoft Partnership: By combining their virtual assistants, SAP and Microsoft are enabling businesses to deploy Joule or Microsoft 365 Copilot for smooth AI-powered assistance.
• Next-Gen Loyalty Management Solution: SAP's new customer loyalty solution is scheduled to launch in late 2025 and will assist retailers and consumer goods industries in developing tailored, real-time loyalty programs.

With these developments, SAP is changing the face of business automation and enabling businesses to operate more efficiently, think more strategically, and maintain their edge in the marketplace.

Final Words

Softwin Technologies?assists businesses in maximizing the capabilities of SAP solutions. We ensure that you remain at the forefront of digital change by providing expert assistance, training, or implementation.

Are you interested in learning how SAP's AI agents can transform your business's operations? Let's collaborate to create an intelligent future!