Meet Melinda King

Our vibrant Customer Experience Specialist. One of the first things you will notice with Mel is her unbridled energy and passion. Always looking to connect with our residents and enhance their experiences in our communities.

Here she shares her love for the job, what makes her thrive in this role and her future aspirations.

Tell us about yourself and what inspired your career at Levande?

Prior to Levande, I spent 4 years as the Customer Experience (CX) & Innovation Manager at a competitor. Preceding that I spent 4 years as the CX & Loyalty Manager for Event Cinemas. Leading up to that role was 20 years in the registered club industry, working on all things loyalty & customer experience.

I found a passion for Retirement Living and jumped at the chance to work with Levande for two reasons. Firstly, my experience in retirement living has shown me that the industry has a lot of history, and while important, sometimes can hinder innovation and growth. As a new company, Levande had/ has the opportunity to?lead the way & become the industry leader.

Secondly, the leadership team & board do not all have experience in the industry which allows for fresh perspective to operations and innovations & boy, did I want that!

Can you share your experience as an Customer Experience Specialist?

CX is the best job in the world & I have been passionate about it forever. My whole career has been focussed on curating amazing experiences & I have managed to do it in many different environments for many, many people. My primary focus, every single day is to make residents lives better & represent their voice in the business. How could you not love it!

What advice would you give someone considering a customer experience career in retirement living and what are the benefits of the role?

I would encourage anyone who is passionate to go for it! It really is the most rewarding industry I have worked in. The role is vital to the business as it focuses on the voice of the resident to inform operational decisions, recommendations & ?innovations . It also ensures a high quality customer journey. ?Be prepared for hard work, CX is one of the only functions that applies to every single part of the business, from the first time you enquire, all the way to leaving.

How do you ensure our residents needs are being met?

Our most important job is to listen. We have a whole voice of the customer framework to ensure we are not missing an opportunity to listen to residents. We then bring the information back to the business and make recommendations, it's vitally important to keep up

How do you balance work with personal interests? How does Levande and the team support your goals?

Passion for a job comes with a price and one of the biggest lessons I learned earlier in my career was balance. I could work all day and night & my biggest challenge has always been setting those boundaries. I can now go most weekends without checking my emails & I love cooking so most weekends are in the kitchen with my family around me. It is the most delightful chaos

Tell us three qualities you bring to this role to ensure success?

Passion, Experience, Consistency

If you would like to find out more about your potential career opportunities at Levande, kick start your new career by visiting https://www.levande.com.au/careers-at-levande/