Meet Madhu Asokan

Welcome to our "Meet the Team" series, where we peel back the curtain to give you an insider's look at the people behind Altivate. Our team is the heartbeat of our operations, and through these interviews, we aim to showcase the diverse experiences, unique backgrounds, and dynamic personalities that make Altivate what it is. Join us as we explore the journeys of our team members, gain insights into our collaborative work culture, and understand the passion that drives us to deliver excellence. Get ready to connect with the individuals who bring their best to Altivate every day, shaping our success and fostering innovation.

Today we start with Madhu Asokan our Customer Success Manager

• How long have you been with Altivate??

I joined Altivate officially in 2021, but I have worked with them on different projects since 2015.?

• Why did you join Altivate??

Joining this dynamic team in 2021 as the SAP S/4HANA lead was a pivotal moment in my career. With over 20 years of experience under my belt, the opportunity to be part of Altivate stood out for several compelling reasons.?

Firstly, Altivate has provided the perfect platform to leverage my extensive experience. Here, I've been able to contribute significantly, aligning my expertise with the company's goals to drive success for our clients. ?

Secondly, working with international clients has been a highlight of my role here. It's exhilarating to navigate the complexities and nuances of global markets, tailoring our approach to meet varied business needs and cultural expectations.?

Lastly, the diversity at Altivate is truly remarkable. Being part of a team that values diverse perspectives and backgrounds has not only enriched my professional journey but also allowed for more innovative and inclusive solutions for our clients.?

In essence, joining Altivate was a decision driven by the desire to be part of a forward-thinking company that values diversity, offers global exposure, and appreciates the depth of experience I bring to the table.?

• How do you achieve success in your role??

Achieving success in my role as a Customer Success Manager at Altivate hinges on several key factors, all of which are deeply interwoven with the core values and objectives of our company.?

Firstly, client satisfaction sits at the heart of everything we do. My approach involves deeply understanding our clients' unique needs and challenges, ensuring that our solutions not only meet but exceed their expectations. This commitment to delivering exceptional value is what drives successful project outcomes and, ultimately, fosters long-term partnerships.?

Secondly, the hallmark of my success is the number of successful go-lives we've achieved. Each successful implementation is a testament to our team's expertise, our robust methodologies, and our ability to navigate complexities while keeping the client's vision in focus. These milestones are celebratory moments for both Altivate and our clients, marking the beginning of new possibilities and efficiencies unlocked by SAP S/4HANA.?

Lastly, the ever-evolving landscape of technology presents both challenges and opportunities. In my role, I thrive on exploring and customizing new technologies to address our clients' evolving needs. Staying ahead of the curve and leveraging the latest innovations ensures that we're not just responding to current requirements but also anticipating future trends and preparing our clients for what's next.?

• Madhu, tell us more please about your background and experience. ?

In my journey through various domains and roles, spanning over 6 years in the chemical engineering and pharmaceutical sectors to 17 years in the SAP landscape, the diversity of my experiences has been my greatest asset. Starting as a guest lecturer in Chemical Engineering, moving through roles as a Production Supervisor, Chief Chemist, Production Executive, and Shift-In-Charge, each position has contributed to a rich foundation of industry knowledge and practical expertise.?

Throughout my journey in the SAP ecosystem, I have progressed from an End User to influential roles such as: Associate Consultant, Senior Consultant, Lead Consultant, Project Manager,?Track Lead, Pharma Subject Matter Expert up until?most recently Customer Success Manager. These diverse roles have provided me with a deep understanding of SAP implementations. Notably, I have contributed to the success of over 15 projects within this complex domain.?

Each role, whether in domain expertise or SAP, has been a building block, enriching my understanding and enabling me to bring a holistic and informed perspective to my current role at Altivate. It's this blend of domain knowledge and SAP expertise that empowers me to bridge the gap between technical solutions and real-world business challenges, ensuring the success and satisfaction of our clients.?

?Finally, can you tell us about your most recent success with Altivate??

We have recently celebrated the successful Go Live of the SuccessFactors Onboarding and Offboarding module with one of our esteemed clients, a leader in the electrical cables sector—a partner with whom we've had the pleasure of collaborating for many years. This latest implementation streamlines the onboarding and transition processes for new employees, enhancing knowledge transfer and accelerating their integration into new roles. Additionally, it simplifies the offboarding process, ensuring a smooth transition for employees as they conclude their journey with the company, whether due to retirement, restructuring, or other reasons. This milestone reflects our commitment to facilitating seamless employee lifecycle management for our clients.?

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