Meet Lenusha Chetty

Get to know Lenusha Chetty, Customer Service Manager at EBSCO in Sub-Saharan Africa. Learn how Lenusha and her team assist our customers with e-books and subscription products.

What is your role within EBSCO?

I’m the Customer Service Manager at EBSCO within the Sub-Saharan Africa region.

Explain your job as you would to a 5 year old.

You know the story books you love reading? We get lots of story books that you can read and even read on mums’ tablet. Libraries give us money so we can share these books with them. My team and I make sure we help these people so that they stay happy, and they let us share more story books with them.

What is the best aspect of your job?

I enjoy interacting with different people around the world and providing a wonderful service to those who I am in contact with.

How long have you worked at EBSCO?

I have been with EBSCO since 2017.

How has your work changed in recent years? How do you think it will evolve in the future?

Work at EBSCO has constantly evolved and will continue to do so. There are always new products and solutions to explore. One of these solutions is EBSCONET Subscription Management which provides a streamlined workflow to help librarians manage subscriptions and communicate with my team for customer service enquiries in one central location. EBSCONET is continuously evolving with new features that provide our customers with greater efficiency and a better user experience.

Did you attend college/university? If so, what did you study?

WITS Digital Campus. I studied Customer Relationship Building, Principles of Management and Fundamentals of Research.

What excites you most about EBSCO’s future?

That would be our new technologies that continue to transform the way we work, learn, and improve the users’ experience.

What is the most interesting place you have ever visited?

Rumtek Monastery in Sikkim, India

What is something you would like to learn?

I would like to learn how to speak a new language. Did you know that EBSCO offers Rosetta Stone Library Solution. Recognised as a global leader in technology-based language learning, Rosetta Stone offers language and literacy solutions that thousands of individuals and organisations around the world have trusted for more than 25 years.

What was the last book you read?

Shantaram by Gregory David Roberts (available from GOBI)

What is the best way to reach you?

[email protected] | 011 380 1815 | +27 72 242 1730