Meet Dr Eze, the AI Doctor

Day 28: Chatbots for Lead Qualification

At Utogenx, a Nigerian virtual health platform, they faced a challenge—thousands of users visited their site daily, but many dropped off before booking consultations with doctors. The sales team couldn’t handle the overwhelming number of inquiries. They needed a smart solution to engage visitors and filter potential leads without adding extra pressure on their human staff.

That's when they came up with Dr. Eze—Utogenx’s AI-powered chatbot doctor. Dr. Eze didn’t just answer questions but qualified leads in real-time, directing serious inquiries toward consultations while answering general health-related questions on the spot.

How Dr. Eze Works:

1. Immediate Engagement: As soon as a visitor lands on the Utogenx platform, Dr. Eze welcomes them: “Hello, I’m Dr. Eze, your AI health assistant. How can I help you today?”
2. Preliminary Diagnosis & Screening: When a user shares their symptoms, Dr. Eze asks specific questions to narrow down potential conditions. “How long have you had this fever?” or “Have you noticed any breathing difficulties?”
3. Lead Qualification: After the conversation, Dr. Eze recommends if the case requires consultation and guides the user toward booking. If it’s something manageable, he suggests home care options.
4. Passes Warm Leads to Sales: Only serious leads—those ready to book—are handed over to human representatives, saving time and ensuring better customer service.

Why Chatbots Are Effective for Lead Qualification

Using chatbots like Dr. Eze means visitors get immediate attention, and only serious leads reach sales teams. This streamlines operations, increases conversions and boosts customer satisfaction.

DIY Action Plan for Chatbots in Your Business

1. Define Key Questions: What information must your chatbot collect to qualify leads?
2. Create Engaging Prompts: Make the chatbot conversational and helpful, just like Dr. Eze.
3. Integrate a Lead Handoff Process: Ensure qualified leads are smoothly passed to your sales team or representatives.
4. Analyze Performance: Monitor the chatbot’s success—how many leads does it qualify and convert?

Sample Use Case for the Real Estate Industry

Imagine a real estate chatbot asking site visitors:

• "Are you looking to buy or rent?"
• "What’s your budget range?"
• "Which areas are you interested in?"

Only when a user is ready to schedule a property tour will the chatbot forward the lead to an agent, saving time and improving efficiency.

Missed Yesterday’s Edition?

Yesterday, we discussed AR Experiences and how they can create immersive customer engagement. If you missed it, check it out to learn how beauty brands are driving sales using virtual try-ons and filters.

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