Meet Dialpad Ai Recap — Generated by ChatGPT

Want a little #ChatGPT in your communications solution?

Meet Dialpad Ai Recap.

Dialpad’s Ai-Powered Customer Intelligence Platform is the industry-leading intelligent customer engagement and collaboration solution to improve productivity, deliver insights, and enhance the customer experience. Dialpad Ai has been a core component of the platform for over five years, and uses proprietary #NLP (Natural Language Processing) and #NLU (Natural Language Understanding) models alongside ChatGPT to bring accuracy to natural-sounding meeting summaries. Instead of taking notes manually or reading the entire transcript of your calls, you can rely on Ai Recap to accurately and reliably summarize the key themes of each call—and if a summary reminds you of a conversation where you need more information, you can easily dive deeper into the call recordings and AI-generated call transcript.

What's next for Dialpad Ai Recap?

Future iterations of Ai Recaps will include two additional Ai-generated elements: Purpose of Call and Outcome of Call. Whether you’re a contact center supervisor, a support agent, a sales rep, or even if you aren’t in a customer-facing role, Dialpad Ai Recap helps you focus on productive conversations and saves you time. For customer support leaders, Ai Recap allows you to understand customer needs at a glance. Contact center leaders and supervisors can easily scan the Ai Recap for commonalities across customer calls. Plus, with Ai Recap, every post-meeting action item is summarized and readily available — allowing your teams to stay efficient and make quick business decisions.

Ready to try #AiRecap for yourself? Learn how in our latest blog post ??