Measuring Service Management maturity, what has changed?

Service Management has changed dramatically over the past few years. Gone are the days when measuring the effectiveness of individual processes was the de-facto thing to do. Times have changed so companies have to change with them.

So, what has changed? What's new?

Due to the agility and pace companies now work at, the parameters by which Service Management maturity is measured has changed.

With Service Management now dependant on a wide range of capabilities to make it work, end-to-end practices now need to be properly measured and assessed to gain a true picture of what is happening. In addition to processes, tooling and automation is now a major factor, along with suppliers and the way people go about performing their role, reporting, and overall IT>business alignment.

How can this be achieved?

To help CIOs and IT Leaders gain a true picture of Service Management maturity across all key dimensions, we have enhanced our maturity assessment services to reflect this shift. Because everything is measured holistically, you gain a detailed picture of what is working well and what needs further investment. This allows you to know exactly where and how you need to make improvements, saving a lot of time, money and guess work.

If you would like to know how our maturity assessment services work, or would simply like to discuss the change in scope for measuring service excellence, please let me know.