May 2023: Meet The Vonage SMB Report
Small Business Week is here, and this is the perfect time to kick off our monthly look at small and medium-sized businesses. Subscribe to our newsletter, and you’ll get valuable information on how SMBs can quickly begin to enjoy the fruits of unified communications.
Survey: Consumers expect SMBs to deliver fast resolutions, multiple communications channels?
Did you know that 16% of consumers won't return to small businesses that provide limited communication options?
Brand new research from Vonage reveals evolving customer preferences and expectations when communicating with small and medium businesses. Read more.
How to find the best business phone system for your business
Picking a UCaaS?(Unified Communications as a Service) provider can be overwhelming — there are so many things to consider! Vonage has created an in-depth guide to help small and medium-sized businesses easily research, identify, and select the solution that best fits their needs. Read more.
Gain a competitive edge with the right communications
Unified communications (UC) can help SMBs connect remote workers, cut costs, improve productivity … and much more. Read our free ebook to learn how UC can help your business gain immediate advantages against your biggest competition. Read more.
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Answer the call for a better phone system
Our latest research shows 60% of SMB customers still prefer to pick up a phone and call a business when they want to connect.
Make sure that when you answer, you can provide your customers with reliable, high-quality sound and a super customer experience. Scroll down for our ultimate guide to small business phone systems to learn more! Read more.
Vonage helps Interstate Batteries fully charge remote work
Privately owned Interstate Batteries used to rely solely on legacy on-premises equipment. Then the pandemic forced the company into a full recharge. They implemented Vonage Business Communications to provide flexible, unified communications for their employees and Vonage Contact Center for ServiceNow for increased productivity and more personalized, intelligent customer connections. Read more.
Contributors: Ryan Yee and Scott Rigdon
CEO ChannelAI.TV - ChannelPartner.TV - ChannelMarket.TV - AIUserForum.com - SocialStreamingTV.com
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Language learning and training - simultaneous interpreter Multilingualism Field Research Studies
1 年Do you consider businesses outside the US?
Senior SaaS Executive - Enabling Cloud Communications Platforms and API's for a Better Customer Experience~
1 年At Vonage, we are committed to supporting small businesses around the world. With our cutting-edge communication tools and personalized support, we help our customers succeed in today's global marketplace. #vonage #customerexperience
Doctorate in Educational Leadership and Management! Servant Leader, Agile Coach, Learning Coach, CSM and Author of Children's book Tanwa.
1 年Did you know that 16% of consumers?won't?return to small businesses that provide limited communication options? I did not know that for sure, but I can see why. Communication is key and has to be a two-way stream. If you have a friend that you always call and they never take the initiative to call you, you tend to feel some type of way. After a while, you stop calling to give them a chance to call you. Then you realize that they still don't call. I tell you that, gradually, that friendship begins to fizzle out. As humans, we like to communicate. So a business with limited communication really does not value its consumers.