May 2023
Welcome to Esker Buzz! Stay up-to-date on new product releases, upcoming events, industry insights, and more. From exciting announcements to educational resources, we've got you covered. So, let's dive right in and explore what we have in store for you in this issue! ??
Improving Customer Service Productivity: Strategies You Need to Know in 2023
As businesses grow, there may be better approaches than solutions in Customer Service that worked a year ago. There are processes associated with everything your organization does, both externally and internally. Which ones should be improved now? Which ones are most crucial to your customers and your productivity? Would improving one particular process help your organization directly reach its current B2B customer experience objectives? Or perhaps improving a CSRs back-office process that’s used daily would be more impactful than one used less frequently?
Understanding how to navigate the common pitfalls associated with the challenges in today’s market is essential if your Customer Service team is to continue to grow and thrive. But, equally important, you need to ensure that the steps you take today to improve Customer Service processes don’t themselves create additional problems for the future. McKinsey research finds that the top 20 percent of companies earn up to 95 percent of economic profit, and “any organization that isn’t seeking new approaches is on borrowed time.”
So, what can your Customer Service team do to tackle two potential problems early and improve productivity?
Make sure to keep us on your radar if you're interested in learning about the latest industry trends and best practices from some of the most knowledgeable minds. Check out our upcoming events:
Webinars
?? Harmonizing AP, AR & Treasury to Control Your Cash - May 11 at 12pm CT - Register here
?? Working Capital: Levers to Support Cash Performance - May 11 at 1pm CT - Register here
领英推荐
?? An End-to-End Approach to Managing Working Capital: Key Findings from the TCU Report - May 18 at 1pm CT - Register here
?? France’s 2024 E-Invoicing Mandate: What You Need to Know - May 23 at 1pm CT - Register here
Tradeshows
IOFM AP & P2P Spring Conference & Expo - May 15-17 | Orlando, FL - Learn more
American Supply Chain Summit - May 16-17 | Dallas, TX - Learn more
We’ve got a lot of info for you this month. Check out all the new content!
?? Connecting with Customers: 5 Benefits of a Digital Experience Platform - Read now
?? Mandatory B2B E-Invoicing in France - Read now
?? LTP Sports Customer Story - Read now
?? 2023 Esker Survey: Sustainability in the Workplace - Read now
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