May 2023, Edition

Jambo, and welcome to the fifth KQ Jetsetter edition of the year.?This edition covers everything from our new culinary experience as we continue to actively improve our customers' experience, to interesting news on new partnerships, exciting events, and route updates.

Thank you for staying in touch!

CUSTOMER EXPERIENCE

New Culinary Experience: Inflight

On 1st May 2023, we introduced a new in-flight culinary experience in both our Business and Economy Class cabins for specific long-haul flights such as?Paris,?Amsterdam,?New York?and?London, as well as medium-haul flights. Among the improvements introduced are a new menu as well as plating service for business class and tray service for economy class.

This new service and menu was launched on the Paris trip and will be rolled out to the rest of the routes in the coming months. The plating service that has been introduced in the business class is?a transition from the signature rectangular casseroles placed on a rectangular base plate to proper round dinner plates.

Our international Economy Class passengers, on the other hand, will enjoy the introduction of tray service to replace the present box service, as well as an additional meal offer of a starter for hot meals and yogurt for breakfast. This tray service in Economy will be rolled out?on our Dubai and Mumbai flights on 3rd July 2023, and then expanded to flights to West Africa, Central Africa, Southern Africa, and ultimately East Africa.

New Culinary Experience: Lounges

On 1st June 2023, we launched a new exquisite menu in the Kenya Airways lounges?as part of our efforts to enhance the travel experience for our esteemed?Business Class, frequent flyer (gold and platinum), and pay lounge customers.?

This is the outcome of realizing the significance of culinary delights and comfort in enhancing the customer's journey. Passengers entering our lovely lounges will be greeted with a refined ambiance and leisure, allowing them to fully appreciate our African hospitality. With the new menus, every guest in our lounge can find something to enjoy especiall with introduction of the "live cooking" which will happen right inside the lounge.

Celebrating Coronation of King Charles III

Kenya Airways recently joined Great Britain in celebrating the coronation of His Majesty, King Charles the III. To commemorate this momentous occasion that took place on 6th May 2023, we offered amazing special fares to our customers in the United Kingdom (UK), providing them with an opportunity to travel from?London?to Kenya and other African destinations with discounted fares.

The special fares were available for purchase from the 4th to the 9th of May 2023 for travel from 15th September 2023 - 31st March 2024. The celebration of King Charles III's coronation was a significant event in Great Britain, and KQ was thrilled to join in the festivities by delighting our customers.

As a leading African airline, Kenya Airways is committed to providing top-notch services to its customers. With these special fares, our UK-based customers can now easily explore the beauty of Kenya and Africa while enjoying our world-class services.

KQ Becomes 1st African Airline to use SAF on Commercial Flight

Kenya Airways took part in?The Sustainable Flight Challenge (TSFC)?on 25th May 2023. TSFC is a friendly competition among SkyTeam?member airlines, and it encourages us to go above and beyond in efforts to find the most sustainable way to operate across existing networks. This year's TSFC expanded its invitation to include "friends and family" airlines close to SkyTeam, aiming to drive industry-wide sustainability improvements. As a result, we worked with our subsidiary, Jambojet, to develop a variety of sustainable solutions that can be adopted and scaled.

As part of the initiative, while operating the Boeing 787-800 Dreamliner for the return flight between?Nairobi?and?Amsterdam?KQ become the fisrt African airline to use?Sustainable Aviation Fuel (SAF) throughout the flight. To obtain the SAF for this flight, we collaborated with Eni Sustainable Mobility, a leading SAF producer, as well as Flamex Petroleum Limited on a local level. This pilot flight will provide valuable data and insights that will assist in shaping SAF policy, regulatory frameworks, and industry best practices.

Aside from the usage of SAF, the flight preparations were done to guarantee that it was as sustainable as possible. Additionally, a number of activities, including light travel for passengers on the aircraft, route planning, onboard meals and packaging, transportation of passengers and crew, and gifts, were all arranged with sustainability in mind as part of our two flights:?Nairobi to Amsterdam?on KQ116 and?Amsterdam to Nairobi?on KQ117.

This move will allow us to leverage the industry's growing interest in sustainable aviation fuel, particularly since European airports will require aircraft to contain a percentage of SAF beginning in 2025. This year's Sustainable Flight Challenge winners is set to?be annoucecd at an awards ceremony in October 2023.

PARTNERSHIPS

KQ & China Sourthern Airlines Interline Agreement

On 27th April 2023, we renewed our interline agreement with?China Southern Airline (CZ)?in response to the return of international travel to and from China. This partnership aims to improve connectivity options between the two carriers' networks via Nairobi,?Guangzhou, and Shanghai while utilizing a single ticket and one luggage policy.

Through this mutual agreement, KQ will offer its customers unmatched connectivity through access to domestic destinations in China operated by CZ. These domestic destinations include Shanghai, Chongqing, Changsha, Chengdu, Dalian, Fuzhou, Hefei, Hangzhou, Nanchang, Kunming, Guiyang, Ningbo, Nanjing, Nanning, Shenyang, Shantou, Sanya, Qingdao, Jinan, and Tianjin, among others.

In addition, KQ customers will have access to CZ's international destinations, including Bangkok, Hanoi, Jakarta, Kuala Lumpur, Manila, Penang, Seoul, Singapore, Tokyo, Sydney, Auckland, and Melbourne.

As for the China Southern Airlines' passengers, they will enjoy access to the Kenya Airways network and seamlessly connect to African destinations beyond?Nairobi, such as Dar es Salaam, Entebbe, Kigali, Kinshasa, Bujumbura, Johannesburg, Cape Town, Douala, Mauritius among others.

KQ Kenya Sales Team Partners for CSR Initiative

Our Kenya Sales team, led by General Manager Rose Kiseli, recently collaborated with Let's Go Travel Uniglobe, a tours and travel firm, to promote Community Social Responsibilities (CSR) programs in two locations.

As part of the outreach initiative, the team delivered KQ blankets at Red Cross Limuru while supporting Let's Go Travel Uniglobe, led by their?Managing Director Alan Dixson, in distributing weekly food ration hampers to elderly individuals over the age of 70.

Afterwards, the team visited the Body of Christ Children's Centre, a home and school partially funded by Let's Go Travel Uniglobe. During this well-received visit, our Kenya Sales team donated food and clothing items.?Furthermore, the team had the opportunity to interact with the hosts and children?during mealtime.

AWARDS

KQ Cargo Receives IATA CEIV Certification

KQ Cargo?was awarded the Center of Excellence for Independent Validators (CEIV) Pharma Certification on 4th May 2023?by?International Air Transport Association (IATA) for our?KQ Pharma Facility.?The?CEIV Pharma program?was established by IATA to help the global air freight supply chain by providing universal criteria based on current regulations and standards.?The certification?addresses the industry’s need for more safety, security, compliance, and efficiency in pharmaceutical product handling.

KQ Pharma Facility is a leader in safe handling of temperature control requirements of?pharmaceuticals and other healthcare products.?The?certification formally affirms our ability to handle high-value, time-sensitive, and temperature-controlled pharmaceutical shipment with the speed and consistency required by shippers. This underscores our efforts to ensure that we provide the best customer experience out there.

EVENTS

The 5th Transport Exhibition

Kenya Airways participated in the 5th Edition of the Transport and Supply Chain Exhibition, which was held in Antananarivo, Madagascar, from 28th to 30th April. The event was graced by His Excellency the Minister of Transport and Meteorology, Valery Ramonjavelo, who officially opened the three-day exhibition.

KQ was represented by the Sales and Passenger Services teams, who had the opportunity to interact with event attendees while raising awareness about KQ service offerings such as the increased frequency to Ivato International Airport, which offers increased capacity for cargo and passenger sales.?

The initiative aims to increase KQ's market share in the region while also meeting the region's growing need for air transport services.

16th COMESA Business Forum

This year's?Common Market for Eastern and Southern Africa (COMESA) Business Forum?and Exhibition will take place on 07th June 2023 at the Mulungushi International Conference Centre,?Lusaka, Zambia.?To mark this significant occasion, Kenya Airways will participate by offering 20% off return air tickets purchased before 05th June 2023, using the promo code?COMESA23?for travel from 05th-10th June 2023.

This business forum, which will be hosted under the theme?"Economic Integration for a Thriving COMESA Anchored on Green Investment, Value Addition and Tourism", will focus on engaging public and private stakeholders in developing solutions that would propel and transform COMESA into competitive and sustainable expanding economies for regional and global trade and investment expansion following COVID-19.

Africa Union Day 2023

The African Union Day took place on 25th May 2023 at the African Union's headquarters in Addis Ababa, Ethiopia. This event, themed "Our Africa?Our Future" was conducted to mark the 60th anniversary of the Organization of African Union (OAU) and the subsequent foundation of the African Union (AU).

KQ joined in marking this significant occasion by offering our customers a 20% discount on return flights from?Addis Ababa?to our network and back. These special fares are valid till 04th June 2023, with an open travel period, and you can take advantage of this amazing offer by applying the promo code?AFRICADAY23.

FREQUENCY & TRAVEL UPDATES

Kigali

Starting?1st June 2023, fly?16x weekly?to?Kigali?from Nairobi and back. Experience convenience and comfort with more flight options as you explore the beauty of Rwanda.

New York

Starting?19th June 2023, fly?daily?to?New York?from Nairobi with Kenya Airways.?Get lost in the hustle and bustle of Times Square or explore the iconic Brooklyn Bridge and catch a stunning view of the Manhattan skyline.

London

Fly?10x weekly to?London?from Nairobi with Kenya Airways. Wander through the scenic streets of London and soak up the historic architecture, or indulge in some retail therapy at some of the world's most famous shopping destinations.

Addis Ababa

Starting?11th June 2023, fly?8x weekly?to?Addis Ababa?from Nairobi and experience the thrill of this stunning?city.?Discover the lively markets, savor the local food, and admire the stunning views of the city's landscape.

Jet Byte: Did you Know?

That pilots eat a different meal?

Having separate meals, reduces the likelihood of both pilots falling ill simultaneously from potential food contamination.

This precautionary measure is critical for maintaining the aircraft's safety and functionality during flights, allowing one pilot to assume control if the other feels ill due to food-related concerns.

Editors: Esther Musyoki?&?Raymond Kigai.

Have you caught up with the latest?edition of?our in-flight magazine, Msafiri??Click?here?to read.