"Maximizing Your Productivity: Revolutionizing Industries Through Technology and Innovation"
Daniel P. Kipping
Director Of Operations || Sales & Commercial Specialist || Business Mentor || Hotel Business Optimizer || Startup'er
The pandemic and economic instability have forced the food and beverage industry to embrace technology and innovation to adapt to the new reality. Even those restaurants that were previously reluctant to adopt new technologies have now turned to tech to remain competitive. As the industry looks for new ways to trim expenses and keep customers satisfied, there are several innovative restaurant technology trends and solutions to keep an eye on in 2023.
One of the trends is online ordering systems and delivery apps. Third-party food delivery solutions such as DoorDash, UberEats, and GrubHub will continue to be essential tools for restaurants. However, more restaurants will develop their own integrated apps and online platforms as customers prefer ordering directly from restaurants.
Another trend is contactless payment. This payment method has become increasingly popular in the restaurant industry as it is quick, convenient, hygienic, and safer. Restaurants that want to remain competitive must invest in a mobile and digital payment solution.
Online table reservation technology is rendering phone reservations a thing of the past. By leveraging technology-enabled table reservation systems, restaurants can manage waitlists, seating, dining preferences, and customer loyalty, as well as collect crucial client data. Providers such as Eat App, Wisely, and OpenTable enable customers to see available slots and make table reservations on the go.
Digital kitchen ‘boards’ or kitchen display systems (KDS) help restaurants streamline back-of-house operations. A kitchen display system is directly linked to the restaurant's point-of-sale (POS) system and starts to work immediately when an order is placed. It displays orders automatically based on priority and flags any special dietary requests. It also tracks meal delivery times and monitors inventory to signal when an item is out of stock.
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Automated inventory management software helps restaurants track food and beverage stock, anticipate quantities, and schedule reorders more efficiently and faster. Implementing this software in your work process can minimize food wastage, which reportedly costs the hospitality industry $100 billion annually. By leveraging artificial intelligence (AI), companies such as Kitro are not only helping restaurants reduce food waste but also ensuring their efficient and sustainable running.
The adoption of technology and innovation in the food and beverage industry varies greatly from country to country, and it's difficult to say which country is the most embracing of it. Some countries such as the United States, the United Kingdom, and Australia have been early adopters of technology in the F&B industry. Others, such as Japan and South Korea, are known for their highly advanced restaurant technology, including robotic chefs, automated food delivery systems, and virtual reality dining experiences. Meanwhile, some countries in Europe, such as France and Italy, have been slower to adopt technology in the F&B industry, but are catching up with the rest of the world.
Technology and innovation in the food and beverage industry have several pros and cons for guests. Pros include convenience, personalization, enhanced experiences, improved safety, and efficiency. Cons include limited human interaction, technical issues, accessibility, dependence on technology, and privacy concerns.
In conclusion, technology and innovation have helped restaurants transform how they operate to not just survive, but thrive, in this new connected and contactless era. With the anticipated recession in 2023, the industry will have to embrace technology even more to reduce expenses and keep customers satisfied. While there are several challenges to adopting new technologies, the benefits far outweigh the risks. The future of the food and beverage industry is exciting, and the possibilities are endless.