Maximizing Engagement with Customer Journeys

Maximizing Engagement with Customer Journeys

Arnold Buddenberg Arnold Buddenberg

Arnold Buddenberg

Enterprise Business & IT Digital Transformation with a focus for Open Organization & Digital communication improvements

发布日期: 2017年5月11日
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@TM Forum

 

 

For our tm forum live! event , we’ve made it our mission to accelerate the successful transformation with our TM Forum Catalyst team. 

We have delivered a change through collaborative problem solving, and in today’s digital economy, collaboration showed us how important it can be – both to delivering on omnichannel Customer Sales Journey innovation and driving customer experience improvements of the communications industry as a whole.

With our approach, we show:

  • How to transform our existing businesses to give customers the digital experiences they demand
  • How to simplify and automate omnichannel sales operations to reduce cost and maintain revenues in an increasingly commoditized market
  • How to deliver the business agility through building new IT architecture in collaboration with legacy back-end
  • How to embrace an opportunity for a future platform-based business models that collect & share predictive capabilities to succeed in agile advice during the customer sales journey
  • How to mature, manage and monetize our digitized business given the accelerating pace of change

I am going to Nice and presenting our results regarding Maximizing Engagements with Customer Journeys.

 

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