Maximizing Efficiency and Guest Satisfaction: How Hotels Can Regain Control of Pre-Stay Communication

Working in hospitality, you know that first impressions matter. That's why it's crucial to start communicating with guests from the moment they book their stay. Unfortunately, partnering with online travel agencies (OTAs) can limit your ability to engage with your guests before they arrive. But with the help of LasoExperience, you can take back control and impress your guests.?

One way to do this is by embedding the LasoExperience link in your OTA reservation confirmation. This link will identify your guests as OTA customers and automate the delivery of a web page asking them to submit their mobile number or email. From that point on, you can proactively engage your guests early on and make them feel like they've made the best possible decision by choosing to stay at your property.

Here are some ways LasoExperience can help you power the pre-arrival stage:

?? Highlight the convenience of mobile check-in: Let your guests know they can check in remotely using their phone, skip the front desk, and go straight to their room.

?? Get your guests excited about their stay: Help your guests plan their visit and get them excited about the things they can enjoy during their stay, like your top amenities, activities, local attractions, city tours, events organized by your property, etc.

?? Answer any questions that guests may have: Use automated messaging to answer FAQs about airport transfers, parking options, meal times, and more.

?? Send only personalized offers: Tailor your offers based on guest context, like offering a family package to guests staying with children, or a room upgrade with cool images showing off the room’s top features.

By using LasoExperience to enhance your guest communication and pre-stay experience, you'll not only boost revenue but also build customer loyalty for your hotel. Contact us to have a chat and see how we can help!???