Maximizing Agent Efficiency: Harnessing AI Assistance for Enhanced Productivity with Shared Inbox

You are missing out on significant opportunities unless you have a convenient way for your virtual employees to solve their problems.

73% of all teams will have remote workers by 2028, a study reveals.

With that, 75% of employees also say remote collaborations make them more productive and effective at work.

The evolving work landscape demands a team to sync its live chat?in a way so that communications and coordination can be prioritized.

Behind the scenes, human agents?are a critical part of the live chat session for your internal users.

They want a quick answer or solve a problem in real time — live chat agents offer more personalized services to ensure a seamless user experience.

At a time when you do care for your user’s experience, do you ever think of providing an ecosystem that builds great agent experience?

A shared live inbox is an intelligent AI-powered live chat screen for agents to collaborate, monitor, and respond effectively to users’ queries and help them work efficiently.

Here’s why AI-powered shared inbox is a go-to choice for your IT support teams to improve productivity and efficiency.

What is an AI-powered Shared Inbox for Agents?

A shared live inbox may likely feel similar to a shared email inbox many SMBs use to manage employee tickets.

However, it is independent of an email management system—and more closely an employee support chatbot extension to augment the agent’s productivity.

Workativ Shared Live Inbox is an agent screen embedded in an employee support bot that allows all live agents to track user requests looking to connect with agents.

It gives a unified view of chat status and history, allowing for more flexibility for agents to collaborate, assist each other, respond to critical tickets, automate workflows, and transfer a call to the right agent equipped to handle a specific or more critical case.

With a shared live inbox, all your agents can work with advanced AI tools and technologies and augment employee support for an improved experience.

Read it here.