Maximising Efficiency & Cost Savings: Hume Doors' Success with Radaro

Over the last 70 years, Hume Doors & Timber has grown into one of Australia and New Zealand’s leading door manufacturers, supplying commercial, industrial, and residential sectors. Committed to innovation and efficiency, Hume Doors continually seeks new ways to enhance operations, reduce costs, and improve customer satisfaction. With Radaro, they found the perfect solution to revolutionise their delivery processes and achieve greater control over their supply chain.

The Challenge

Hume Doors faced several operational hurdles that impacted efficiency and customer experience:

• Limited visibility and control over delivery operations across owned and contracted fleets.
• Unreliable document management, leading to inefficiencies and difficulty verifying successful deliveries.
• A lack of customer satisfaction tracking, making it difficult to identify and address pain points.
• Inaccuracies in financial transactions caused by lack of delivery controls and reporting mechanisms, especially when delivering to distribution centres.

The Solution

By integrating Radaro’s delivery management platform, Hume Doors transformed its logistics operations and regained control over their owned, contracted and 3PL fleet. Radaro provided real-time tracking, optimised driver routes, and centralised visibility across the entire fleet. With enhanced reporting tools and digital documentation, Hume Doors could manage proof of delivery, timestamps, customer feedback, and financial reporting with ease.

The Results

Since implementing Radaro, Hume Doors has achieved remarkable improvements:

• 10% increase in customer satisfaction by ensuring timely and transparent deliveries.
• 50% reduction in phone inquiries to the office, thanks to enhanced customer communication and visibility.
• 50% decrease in claims, driven by better tracking, documentation, and operational efficiency.
• Positioned well to achieve their minimum 98% DIFOT goal through improved operational efficiency and professionalism.
• Increased data-driven decision-making processes across all departments thanks to inbuilt reporting tools providing valuable insights.
• Reduced business overheads through streamlined operations and efficiency.

Glen Beuzeville, NSW North Coast Manager at Hume Doors & Timber, highlighted the impact of Radaro’s insights:

"Hume Doors & Timber greatly values Radaro’s detailed insights into our delivery operations.

Radaro enables us to provide client distribution centers such as Bunnings, with data-driven price adjustments through accurate financial reporting.

The ability to break down data per client, means we can optimise our freight rates, benefitting all parties. This includes assisting resellers and builders to identify operational challenges, ultimately leading to being able to provide reduced consumer pricing."

Through Radaro, Hume Doors can now offer better service to customers, resellers, and builders, ultimately leading to reduced consumer pricing and a stronger market position. With a minimum 98% DIFOT (delivered in full on time) goal, they are now well-equipped to meet and exceed industry expectations.

Looking Ahead

With Radaro’s support, Hume Doors has streamlined operations, enhanced efficiency, and improved customer relationships. By leveraging real-time data and user-friendly reporting, they continue to drive operational excellence and position themselves for sustained growth.

Interested in learning how Radaro can optimise your supply chain operations? Visit www.radaro.com.au to discover more.