Matthew Moore: Profiles in Knowledge

This is the 38th article in the?Profiles in Knowledge?series featuring thought leaders in knowledge management. Matt Moore, originally from the UK and now based in Sydney, Australia, has worked in the knowledge management field for over 20 years. He has developed knowledge management strategies, implemented content management systems, facilitated communities, developed classroom and eLearning programs, and developed and written marketing programs for corporations, government agencies and non-profits.

I have been quoting Matt in my blog posts since 2006. I first met him when he visited Detroit in 2008 to participate in the first Midwest KM Symposium, and again at the third symposium in Chicago in 2010. Unfortunately, I missed him when I visited Australia in 2010 because he was in North America at the time. But my wife, Barb Hayes, was able to meet up with him and his son when she visited Sydney a year later.

Matt frequently offers his insights in blog posts and presentations. He also does so by commenting on the posts of others. For example, he shared his deep knowledge of philosophers in a comment on one of my LinkedIn posts.

Background

Profiles

• LinkedIn
• Facebook
• Lucidea’s Lens

Experience

• (For experience after 2018, see Matt’s LinkedIn profile)
• Seven West Media - IT Strategy & Design Manager; Collaboration Manager
• University of Technology Sydney - Sessional Lecturer teaching various post-graduate and undergraduate courses in digital information management, knowledge management and eLearning
• Panviva - Senior Consultant
• Online Currents - Contributor
• PwC Australia - Manager, Market Operations; Knowledge Manager
• NSW KM Forum - Chair
• Innotecture - Director
• ASIC - Knowledge Networks Coordinator
• Oracle - Senior Manager, Knowledge Management & Internal Communications
• IBM - Learning & Knowledge Manager
• PwC UK - Knowledge Manager
• Information Research Network - Information Broker
• University of Warwick - Library Assistant

Education

• Loughborough University: Master’s Degree - Information & Library Studies
• Cambridge University: Bachelor’s Degree - Natural Sciences, History & Philosophy of Science

Content

• Substack: Lost Tempo
• Twitter (inactive)

1. Engin_eer
2. Innotecture

• Blogs

1. Innotecture
2. Engineers without Fear
3. Stories about Experience and Expertise

• LinkedIn Posts

Articles

• Online Currents
• Learning + Knowledge = ?
• Building Competence for Knowledge Organisation

Cited by Others

• Shawn Callahan
• James Dellow
• Stuart French
• Patrick Lambe
• Euan Semple
• Dave Snowden
• Luis Suarez

Quoted by Me

• Effective Intranet Management
• Taxonomy
• Metadata
• Folksonomy/Semantic Web
• Enterprise Search
• Enterprise Search Case Studies
• Notification
• Posts about RSS
• Enterprise Social Networks — Case Studies
• Storylistening for Consumer Insight
• The Lessons Learned Handbook?has got a lot of good stuff in it.
• What if Artificial Intelligence doesn’t take over the world?
• Hybrid meaning making: human / computer cognition
• User Generated Learning
• KM & Learning: a match made in heaven?
• Yammered
• Playing Nice: Developing Guidelines and Policies for Social Software Use
• Wiki Reliance
• Collaborative Ecologies
• Big ideas & the people who love them
• Enterprise 2.0–2006 rewind - If we give people in organizations blogs, they will write lots of stuff in these blogs. Nope. The vast majority of them won’t.
• How to Be a Great Community Manager - Some community coordinator attributes:

1. PASSIONATE about the domain & the development of a community
2. A PRACTITIONER of the domain themselves
3. Respected & liked by their PEERS
4. Aware & prepared for the organizational POLITICS they will encounter
5. Skilled in facilitation PROCESS (be it virtual or real)
6. Willing to PERSEVERE on this for months rather than days

• Analytics and Business Intelligence - What should link KM and BI is a concern with improved decision making. However, KM often ends up being simply about implementing SharePoint and collecting some documents. BI ends up being about producing reports based on operational data (e.g., pulled from an SAP system) or dashboards based on the same. Now document storage and report generation are reasonable things to do, but they do not necessarily lead to better decision making.
• Big data for information managers
• Visualization may be the point where the quantitative & the qualitative meet
• Seven Deadly Sins of KM

1. Pride: “We don’t need to learn from anyone else, our operation is completely unique.”
2. Envy: “XYZ’s KM, CoP, SNA program has just appeared in a news article. We would like one too.”
3. Wrath: “I don’t want to WASTE time with any planning. Just do it!!!”
4. Sloth: “I want all you underlings to share what you know. But don’t bother me about it.”
5. Avarice: “Damn right I want to get organizational benefits. Invest to get them? Never…”
6. Gluttony: “I want a million documents in the database. No! Make that a billion. More is better!”
7. Lust: “I just love messing around with vendors & consultants. Meetings, workshops, everything. Just don’t hang around in the morning.”

• Knowledge Management Visions - I’m interested in what people complain about, because when things are working well, no one says anything. What would I like people to complain about? For example:

1. People can find me too easily. And they seem to know what I’m good at and what my experiences have been. It’s unnerving.
2. We can quickly identify gaps in our information base — and I don’t like finding gaps.
3. We seem to be sharing a lot of our IP among ourselves — and sometimes with our customers and partners. I’m worried about the leakage risks.

• Matt Moore in America - I hosted Matt Moore for his visit to Detroit. We attended the Midwest KM Community Meeting. Matt blogged about his visit to America in Engineers without Fears:

1. to live and die in la
2. i left my social network in san francisco
3. seattle sound
4. nyc — big apple
5. put your hands up for detroit
6. toronto — funky cold spadina
7. boston
8. chicago — swings & roundabouts
9. iinterestiing south
10. chicago — km & exhaustion
11. washington — storytelling weekend — golden fleece
12. washington — storytelling weekend
13. America

• Knowledge Management and Epistemology

Communities

• SIKM Leaders Community Posts
• Midwest KM Community

1. 2008 Midwest KM Symposium
2. 2010 Midwest KM Symposium - Agenda

• KM Chicago
• actKM

1. actKM data summary
2. Creating Context - Brainstorming, Improvisation and Knowledge Management (PowerPoint)
3. Creating Context - Brainstorming, Improvisation and Knowledge Management (pdf)

• KM4Dev
• NSW KM Forum

Presentations

• SlideShare
• Peak Email {A Fairy Story}

• SIKM Leaders Community

1. November 2009: Using Expertise: The Story So Far

2. October 2020: More Than A Feeling: Knowledge Management & Emotion

• Creating Context: Brainstorming, Improvisation & Knowledge Management
• Knowledge Organisation Competency Survey
• Knowledge Organisation Competency Survey - ISKO SG - 11 March 2016
• Building Competences for Knowledge Organisation
• Governance for knowledge management

Podcasts

• Engineers Without Fear
• The Future of Conferences
• Enterprise 2.0 Discussion
• Giving up on Work eisisko-mail

Videos

• YouTube
• More Than A Feeling: Emotions & Knowledge Management

• KM + AI = ?

• Taxonomy Fairy Tales

• Metadata 2011 - Australian Taxonomy Survey

• Online Communities - Staying Awake

• Online Communities - Going Crazy (& how to avoid it)

• Online Communities - Networks? Communities?

• Words at work

• P.O.V: - Thank you for your feedback

• Vimeo
• Governance and KM - Theory and Practice

• Knowledge Organisation Competency Survey - ISKO SG - 11 March 2016

• Building Competencies for Knowledge Organisations