A matter of trust

As we read the summary of the 2023 Federal Budget tonight or tomorrow, the not-so-subtle leaks and rhetoric suggest it shapes a pivotal moment in the structure and function of aged care.

As the Chief Executive of a leading Australian aged care provider, I have witnessed firsthand the challenges facing our sector. Apart from the challenges of providing services, care and accommodation to our Older Australians, one of the most pressing issues I see is the loss of trust between aged care providers and the government.

This crisis of trust, if left unaddressed, threatens the well-being of the older Australians we serve and the future of aged care in our country. It is time to act, and we can no longer afford to delay.

The aged care sector is at a critical juncture. The Royal Commission into Aged Care Quality and Safety highlighted numerous urgent issues. The recommendations, however, can only be effectively implemented if there is a strong, collaborative relationship between providers and government. Unfortunately, trust has eroded, cynicism on both sides is rampant, and this partnership has been compromised. As a provider, I am pragmatic enough to know that I have 50% ownership in all the issues that have caused this situation to develop, but it also means I have 50% of the possible answers.

This breakdown in trust affects everyone involved in aged care. The government, providers, staff, and, most importantly, the older Australians who depend on our services are all impacted. We must put aside differences, rebuild trust, and work towards a common goal: providing high-quality, compassionate care to our ageing population.

To regain trust and create a brighter future for aged care, we must focus on the following key areas:

1. Increased transparency: Open communication between providers, the government, and the public is essential. Sharing data, outcomes, and progress reports will build credibility and demonstrate a commitment to improvement.
2. Collaborative policy development: Telling us what you will do isn’t the same as co-design or collaboration. Involving aged care providers in policy discussions will ensure that proposed regulations and reforms are practical and effective. Providers have valuable insights and experiences to consider when making decisions shaping the industry's future.
3. Investment in workforce development: Attracting, training, and retaining a skilled and passionate workforce is critical to the success of aged care. We must work together to develop initiatives that support and value aged care staff of all types and roles.
4. A focus on innovation: Embracing technology and innovative practices can help revolutionise aged care. Collaborating on developing and implementing new solutions will drive better outcomes for older Australians.
5. Enhanced community engagement: Building trust with the public is vital. Providers and the government must work together to engage communities, promote the benefits of aged care services, and address concerns and misconceptions.

We must act now to restore trust and build a stronger, more resilient aged care sector. IRT call on aged care providers, the government, and the broader community to join forces and take decisive action.

It is time to come together for the sake of our ageing population. Let's start a conversation and create a movement that will drive change and secure a better future for aged care in Australia.