Mastering the Thomas-Kilmann Conflict Mode Instrument

Mastering the Thomas-Kilmann Conflict Mode Instrument

I’m publishing this newsletter series to discuss the nuances of the four timeless topics for people and organizations: conflict, change, transformation, and consciousness. You can subscribe to never miss an article.

In today's world, where differences, diversity, and discord prevail, conflict management has become an essential skill for individuals, teams, and societies. Drawing from my extensive experience as a conflict management expert and co-creator of the Thomas-Kilmann Conflict Mode Instrument (TKI), my latest book, Mastering the Thomas-Kilmann Conflict Mode Instrument (TKI) takes you on a transformative journey through conflict management, providing invaluable insights and practical tools.

Unveiling the TKI

At the core of my book lies the Thomas-Kilmann Conflict Mode Instrument (TKI), which is illuminated through the TKI Conflict Model—which positions the five conflict modes (competing, collaborating, compromising, avoiding, and accommodating) according to several meaningful dimensions of conflict-handling behavior: the two underlying dimensions of assertiveness and cooperativeness as well as the protective, distributive, and integrative dimensions on the TKI Conflict Model. Together, we will explore this TKI model—along with the TKI tool itself—from the most basic principles of conflict management all the way to using this model and its assessment tool for addressing the most devasting conflicts known to humankind: civil wars and international wars. By understanding the five conflict-handling modes, the two underlying dimensions, and the three diagonal dimensions on the TKI Conflict Model, you will gain a solid grasp of the enhanced potential for effectively resolving all kinds of conflicts that people and organizations increasingly face in our diverse global village.

Navigating Conflict with Confidence

Mastering the Thomas-Kilmann Conflict Mode Instrument (TKI) goes beyond theoretical concepts. It equips you with the necessary tools to confidently navigate conflict situations. Throughout the book, I highlight eight key attributes that define conflict scenarios. By understanding these attributes, you will be able to determine the most appropriate conflict mode to employ. Competing, collaborating, compromising, avoiding, or accommodating—each mode serves a unique purpose, and I will guide you in making informed choices based on the specific circumstances you encounter.

Insights into Personal Conflict Behavior

One of the highlights of this book is the detailed interpretation of the six diverse TKI Profiles. As you delve into these profiles, you will gain invaluable insights into your own personalized conflict-handling behavior. This self-awareness is a powerful tool for enhancing your approach to conflict resolution and fostering healthier relationships. Additionally, I am excited to introduce the TKI TEAM Report, which provides a fresh perspective on conflict management within group settings, making this book applicable to various contexts.

Exploring Inner and Global Conflicts

Recognizing that our inner conflicts influence our external interactions, I address four fundamental inner conflicts in this book: the physical body vs. energy body, ego vs. soul, self as separate vs. integrated with surrounding systems, and resolved vs. unresolved primal relationships. By examining these internal conflicts, you will gain profound insights into how they shape your approach to external conflicts and discover strategies for alignment and growth.

Tackling Pressing Global Conflicts

In the final chapters, I tackle some of the most pressing conflicts known to humanity, including civil wars and international wars. By exploring the causes of these disastrous conflicts, I introduce you to the progressive stages of human consciousness, with a focus on the ethnocentric stage. My passion lies in advocating for the advancement of human consciousness towards a worldcentric and eventually spiritcentric perspective. Together, we can foster unity and interconnectedness for a thriving future.

A Guide for Transformation

Mastering the Thomas-Kilmann Conflict Mode Instrument (TKI) serves as your guide, offering transformative insights and practical tools for individuals, teams, and societies alike. It is my hope that by embracing the principles and techniques presented within these pages, you will transform conflicts into opportunities for growth and understanding.

In conclusion, I invite you to embark on this transformative journey through conflict management. Let us explore the power of the TKI, gain self-awareness, and discover effective strategies for resolving conflicts. Together, we can create a world where differences are celebrated, diversity is valued, and discord is transformed into harmony.


Kilmann Diagnostics offers a series of eleven recorded online courses and nine assessment tools on the four timeless topics: conflict management, change management, consciousness, and transformation. By taking these courses and passing the Final Exams, you can earn your Certification in Conflict and Change Management with the Thomas-Kilmann Instrument (TKI).?For the most up-to-date and comprehensive discussion of Dr. Kilmann’s theories and methods, see his 2021 Legacy Book: Creating a Quantum Organization: The Whys & Hows of Implementing Eight Tracks for Long-term success.


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