Mastering Management, One Tiffin at a Time

In 1998, Forbes Magazine conducted a quality-assurance study and awarded the Mumbai dabbawalas a Six Sigma efficiency rating of 99.999999. What does this mean? Simply put, they have an error rate of just 1 in every 16 million transactions!

Wondering how the system, which operates without any sort of aid from modern technology is delivering an impressive near-perfect delivery system?

While the Mumbai dabbawalas success is built on an intelligent physical coding system and the use of bicycles, hand-pulled carts, and local trains to make their deliveries, the secret truly lies in their incredible organizational skills.?

It’s not just their tools that make them so efficient; it’s the way they manage these operations with military precision, meticulous planning, and flawless coordination.

Despite lacking formal management education, the dabbawalas exemplify effective management principles through four core pillars: organization, management, process, and culture. It’s a simple, yet powerful framework that has stood the test of time.

In today's technology driven world, where industries evolve overnight, and crises can strike at any moment, businesses need skilled professionals who see the big picture and adapt quickly, and make informed decisions.

This is where general managers come in. They are the glue that hold organizations together, ensuring that all parts work in harmony to achieve a common goal. Their ability to lead through complexity can mean the difference between success and failure.

Like the dabbawalas, successful general managers don’t leave anything to chance. They rely on sound principles to navigate uncertainty.

To help professionals effectively lead businesses and create impact in uncertain times, the Indian Institute of Management Calcutta offers an Executive Programme in General Management. This programme is designed for professionals to build multi-functional capabilities and drive business excellence.

The Executive Programme in General Management offers 150 hours of live interactive sessions with hands-on experience on capstone projects, along with a 6-day visit to the most prestigious IIM campus.

Through this program, professionals can cultivate a multidisciplinary perspective on organizations, building 360° managerial skills to drive innovation and lead organizational change.

Transition into a General Management role with the program and effectively lead businesses and create impact.