Mastering Client Relationships: The Crucial Role of the Client Project Manager in Language Service Delivery

Dear Language Hubbers,

It’s been a while since my last newsletter! I’ve been focused on launching the Language Talent Pool, a new platform that connects language professionals with great job opportunities. Between building the platform and networking, it’s been a rewarding journey full of new challenges.

Now that the Language Talent Pool is running smoothly, I’m excited to bring you fresh insights again. In this edition, we explore Client Project Management, a crucial role that ensures seamless service delivery, continuous client satisfaction, and cross-team coordination.

We are Moving to Substack!

To better serve you, the Language Career Hub newsletter will be transitioning to Substack. This move allows me to offer more in-depth content, exclusive interviews, and additional resources in a cleaner, ad-free environment. Substack also makes it easier to manage our community and provides tools for future features, such as subscriber-only events and giveaways.

Future editions shorter versions will still available here on LinkedIn, but future full-length newsletters and insights will be on Substack. Don’t miss out—subscribe today to stay updated: Subscribe

The Role of a Client Project Manager

A Client Project Manager plays a vital role in ensuring a smooth experience from the moment a contract is signed. Below are the key responsibilities:

• Client Relationship Management: Nurturing trust and continuous engagement post-sale.
• Managing Transitions: Overseeing smooth service transfers to maintain continuity.
• Needs Assessment: Creating tailored solutions that align with client goals.
• Leading Kick-Offs: Bringing stakeholders together, setting timelines, and troubleshooting early issues.
• Developing Roadmaps & Strategies: Coordinating with internal teams to ensure seamless service delivery.
• Team Coordination: Aligning departments, troubleshooting, and preventing delays.
• Performance Reporting: Providing regular status updates to keep goals on track.

To learn more about this role go to Substack Link

Curious about what it’s like to be a Client Project Manager in healthcare interpreting?

In my latest Substack interview, Pooja Rastogi shares how her client project management role in language services industry improved healthcare services and enhanced patient care.

?? Read the full interview and subscribe for exclusive content: Substack Link

Spotlight: Language Talent Pool

The Language Talent Pool is live! Whether you’re a language professional or a recruiter, this platform offers tailored solutions for your needs:

• Linguists: Explore for FREE job opportunities, connect with recruiters, and grow your career.

Language service professionals sign up

• Recruiters & Agencies: Access a specialized talent pool and streamline your hiring process.

?? Sign up today and get 15% off job postings this month: | LSPs and Recruiters sign up

Resources to Advance Your Career in Project Management

Here are a few helpful resources to jump-start or enhance your project management skills:

Want to start a Project Management career but don’t know where to start?

Or do you want to sharpen your project management skills? Here are a couple of options:

How to work as a Translator Project Manager

If you’re considering a career in translation project management, I highly recommend this course I took last year. It gave me valuable insights into managing translator relationships, especially how to handle underperformance professionally and constructively. The negotiation strategies shared in the course were also incredibly practical and applicable to real-world scenarios. Whether you're new to the role or looking to refine your skills, this course offers essential tools for effective communication and project success.

Check it out here: How to work as a Translator Project Manager

AVT Masterclass: Project Management for Subtitling

As the demand for audiovisual translation grows, managing subtitling and dubbing projects has become a highly specialized skill. This AVT masterclass offers hands-on training to handle AVT projects effectively, making it ideal for those looking to break into the media and entertainment sectors.

• Why take it? AVT Masterclass is rapidly expanding, and this course provides practical insights from subtitling experts into managing large-scale projects in this growing field.
• Get 15% off Project Management: Subtitling (avtmasterclass.com) with code LANGUAGECAREERHUB

You can also explore their other course and get 15 % discounts with the same code for any other courses at ATV Masterclass thought by subtitling experts such as Agnieszka Walczak

Get started here: Google Project Management Course

Client Project Managers play a vital role in bridging gaps, building trust, and ensuring seamless service delivery. From healthcare interpreting to audiovisual translation, their ability to align client needs with internal teams creates lasting value.

I hope Pooja Rastogi’s insights and the resources in this edition spark new ideas for your career journey. Whether you’re considering a shift into project management or looking to refine your skills, there’s no better time to explore new opportunities!

?? Read the full newsletter and subscribe on Substack for exclusive content: Substack Link

Thank you for being part of the Language Career Hub community! Exciting things are on the horizon—stay connected for more insights, success stories, and resources.

Happy reading,

Milijana