#027: Master the Skills of Conversation with Crucial Learning

Introduction

Today, on the "People Skills" newsletter, we're featuring the Snippizz videos of one of our favourite presenters, Crucial Learning.

Crucial Learning say that their mission is to improve the world by helping people improve themselves. Through award-winning courses and bestselling books, they help people learn behaviours that have a disproportionate impact on outcomes. They call these behaviours crucial skills.

To get the best out of the videos in this newsletter, we recommend that you create a new online folder where you can save your video links for your own notes, feedback, and further learning.

So, here are our selection of videos from Crucial Learning...

01. "How to Manage Passive Aggressive Comments" (1.32 mins)

Emily Gregory, Vice President of Development and Delivery, shares a tip for how to be more receptive and patient with people who are exhibiting passive aggressive behavior.

02. "How to Listen, Learn, and Avoid a Political Debate" (2.57 mins)

Vice President of Development and Delivery Emily Gregory talks about how to use active listening to learn and converse, rather than debate right and wrong when it comes to politics.

03. "How to Have a Productive Conversation with a Know-It-All" (1.11 mins)

Joseph Grenny, co-author of Crucial Conversations, talks about how to appreciate the know-it-all in your life. If you can appreciate, rather than resent, a know-it-all, you'll likely learn something new.

04. "How to Listen to Someone You Don't Respect" (2.30 mins)

Emily Gregory, Vice President of Product Development at VitalSmarts talks about what to do when you are talking with someone you simply don't respect.

05. "What Do You Do When You're Triggered?" (1.07 mins)

Emily Gregory, Vice President of Product Development at Crucial Learning talks about what to do when you feel triggered by someone's words or actions.

06. "How to Respond to Rude People" (2.20 mins)

Master Trainer Maria Moss shares some tips on how to respond to rude people.

07. "Afraid to Speak Up?" (3.59 mins)

New research from the authors of the third edition of Crucial Conversations shows that 9 out of 10 people have felt emotionally or physically unsafe to speak their mind in the last 18 months. Sound familiar? Co-author Emily Gregory shares 5 skills for stepping up to today's most polarizing Crucial Conversations with confidence.

08. "How to Balance Humility and Confidence in a Crucial Conversation" (1.34 mins)

Vice President of Development and Delivery Emily Gregory talks about striking a balance between humility and confidence for a positive crucial conversation outcome.

09. "How to Add Meaning to a Crucial Conversation" (2.03 mins)

Emily Gregory, Vice President of Development and Delivery, shares insight into who is responsible for adding meaning to a crucial conversation.

10. "Re-Negotiate Conversations by Being a Contributor Not a Complainer" (1.16 mins)

In order to make room for the things that are most important, you will need to push out all those things that are no longer important. This means you’ll need to have renegotiation conversations. Justin shares a tip for making sure you are seen as a contributor and not a complainer.

11. "What Do You Do When Your Facts Conflict?" (2.15 mins)

Joseph Grenny, co-author of Crucial Conversations, shares tips for talking when you and others' have competing facts.

12. "How to Master Dialogue" (1.38 mins)

It’s in the face of disagreement where people struggle most to communicate effectively – but it’s also where we have the greatest opportunity to influence the outcomes we care about.

What Next?

If you've been inspired by the above selection of videos, then why not browse through all the videos on "Conversation Skills" to create your own selection of go-to resources when you need them.

By regularly browsing and viewing Snippizz videos, you will be able to build your knowledge of this and other People Skills. With short daily snippets of learning, plus practice, review, and feedback, you will be amazed by how quickly you will become fully competent and confident in your chosen topic.

Thanks for reading this edition of the "People Skills" newsletter and good luck with your ongoing learning.

Oh, and one last thing.

In the spirit of making the world a freer, happier and more enlightened place...

...please pass this newsletter on.

Thankyou!

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