March's Resolution Roundup: March Forward: From Conflict to Collaboration

As we move into March, many businesses are feeling the pressure - projects are ramping up, teams are settling in, and workplace tensions may start to surface. This month, we’re tackling high-stakes conversations, conflict resolution strategies, and how to create a workplace where people feel heard, valued and productive.?

IN THE NEWS

The Power of Difficult Conversations: How to Get It Right

Avoiding tough conversations? You’re not alone. Research shows that 70% of employees actively avoid difficult conversations at work, and 57% of managers would do almost anything to sidestep them. But when handled well, these conversations build trust, increase productivity and create stronger teams.?

So, what makes difficult conversations successful?

? Timing Matters: Address issues early - don’t let tension build. ? Listen to Understand: People want to feel heard before they listen to solutions. ? Manage Emotions: Frustration can escalate conflict. Stay calm and focus on facts. ? Follow Up: One conversation won’t solve everything - create a plan for moving forward.

READ HERE

ON THE BLOG

The Cost of Avoiding Conflict: What Leaders Need to Know

Did you know unresolved workplace conflict costs businesses billions in lost productivity, legal disputes, and turnover every year? Yet, many leaders ignore small tensions until they become full-blown crises.?

In my latest blog, I break down:

?? The hidden financial impact of unresolved disputes ?? How to spot early warning signs of workplace tension ?? Simple strategies to prevent conflict from escalating

READ HERE

EMPOWERING YOUR TEAM

CASE STUDY: WHEN WORKPLACE BULLYING GOES UNCHECKED

A national retail company approached Segal Conflict Solutions after multiple employees filed bullying complaints?against a senior manager. HR had attempted to resolve the matter internally, but tensions only escalated. Productivity was dropping, and employees were quitting.

How We Helped:

?? Conducted a thorough investigation to assess the root cause and ensure fairness. ?? Implemented a structured mediation between the relevant parties.? ?? Developed a clear reporting framework to help prevent future issues. ?? Trained managers on how to handle complaints effectively.

The Outcome? A workplace culture shift -higher retention, better morale, and a zero-tolerance policy that actually works.

?? Struggling with workplace disputes? Let’s find a solution before it escalates.

COMING SOON: TRAINING FOR MANAGERS & HR

Over the years, I’ve been asked countless times to create?a practical, no-nonsense online training course for managers and HR professionals?on handling workplace bullying issues and complaints.

Despite the best of intentions, even experienced leaders sometimes get it wrong- whether it's misidentifying bullying, mishandling investigations, or unintentionally escalating tensions.?

So, I’m finally putting together a short, practical online course?to help managers navigate bullying issues and complaints effectively, fairly and with confidence.? If you have any thoughts on what would be most valuable to include, I'd love to hear from you. Let’s make this a resource that truly helps workplaces tackle bullying the right way.

If you'd like to have a chat - virtually or in person - about any challenges your organisation is facing, reach out. Have a fantastic March!