Marching Forward: Gen AI, Security, and Use Cases Explored with Top Carriers
In March, we hosted an event with top carriers and welcomed BPCE Assurances and Groupama to discuss topics related to GenAI, security, and practical use cases.?
One of the topics we discussed was the advanced applications of LLM compared to NLU. Below, we shared one of our favorite quotes from Annie Depond about our innovation partnership with BPCE.
”The reception has been very positive, with a marked feeling of enthusiasm and pride at the idea of this new project. The enriched version of Anna NLU by generative AI is perceived as a mark of recognition and trust from the company. From the preparation of the project, we have identified and anticipated needs, leading to significant improvements with Zelros even before the first tests by our Anna ambassadors. The major advantage lies in Anna's technological evolution, which offers new services with a simplified user interface and guarantees an optimal experience.”
Want to know more about Anna NLU and GenAI? You can get a comprehensive report here that includes questions from other carriers such as MAIF and BNP Paribas Cardif , clear explanations of Anna NLU and Anna Gen AI, and much more. Alternatively, if you prefer to watch the replay, you can request the link here. Both contents are in French.
It is clear that insurance companies that are looking to modernize and improve their performance face a critical decision due to the recent availability of generative AI and foundation LLMs.?
For example, insurers used to have two options (when it came to automating motor claim assessment using picture analysis or providing an advanced policyholder experience through personalization engines): purchasing existing solutions or building their own from scratch.?
However, each approach has its own advantages and challenges, making the decision a critical one. With the advent of generative AI and pre-trained, multimodal AI models, a new path has emerged: configuring specialized LLM-first solutions. Let's explore this new approach in more detail with Christophe Bourguignat ! ?[EN][FR]
Understanding the insurance demand to increase efficiency and efficacy by leveraging LLMs, Zelros released our latest product, Sintra! Discover how insurance agents can leverage GenAI-powered features to serve policyholders more proactively with real-time insurance expertise, personalized recommendations, and automated routine tasks.[EN][FR].?
? A decision support system that provides real-time and accurate answers from both structured and unstructured data sources, eliminating the need to sift through extensive documents.
?? A Discovery of Needs supports efficient identification of their policyholders' unique needs through targeted questioning and workflows. This helps in collecting crucial zero-party data about existing and potential policyholders, such as their home life, habits, and financial projections.
?? A voice analysis feature enables real-time support during calls, empowering agents to focus on high-value tasks.
? New recommendation to leverage property sustainability and climate resilience to identify and control risk at the point of sale, ensuring safety and reliability for both insurers and policyholders
Launched just two days before the Guidewire Forum #GIF2024, we had the opportunity to present the Insurance Copilot on stage, thanks to the wonderful Guidewire Software team. Thank you once again, Laura Drabik and Luisa Figueroa , for all of your support, and ? Emmanuel NAUDIN ? , for sharing your kind words.?
Thank you for making our Q1 so wonderful! And Happy Easter!