How do you keep your aftersales team motivated in a competitive market?

I lead by example. Sell like you want to be sold Don’t make anything difficult. Make it fun. It takes the pressure off and gross better.

Always give: 1)Incentives 2)Recognition 3) Training and development 4) Flexibility 5) Room to Grow 6) Open door Policy 7) Knowledge of company insights and future establishments to compete with the market.

Encourage your customers to give feedback for the service received. Give daily feedbacks to individual team members to offer them encouragement and appreciation to whatever they do is valuable to the organisation.

GOALS OF COURSE----We are no different than the Race Horse, so ask yourself how does he get to the finish line. The Basics are the same with the foundation of good Leadership. Set the Standard your Troops must want to follow you into Battle.

Agreed. Setting goals and understanding metrics daily saves focus. Knowing our numbers and rewarding improvements is vital. Lower performers can improve with proper guidance.

Promotion of training and creating a vision for the future for your Aftersales colleagues is a great motivator for the team. Not only does it create an excitement for them to succeed and drive improvement, it also has other benefits in the day to day business. This has been one of the pillars of my success over the last 12 months.

Every month we have a sales meeting with the entire broker team. In that session we cover 3 products and reeducate on them. Usually it is the items that are on monthly special, or a new product introduction. The more knowledge you impart to the team, the better salespeople they become. My favorite saying is "the more you know, the more you grow."

Without training no one is successful. I always try to train my team all knowledge and understanding that I have and work together with them. My goal is, that they can even reach and fly higher I did a great job with them. It's all about leadership.

Our entire company treats each with respect and encouragement. Our after sales team is just as import if not more important than the sales team because they are the ones that make the name for our company. We have developed a reputation for unmatched customer service after the sale because our team is just as knowledgeable at the sales team and they are empowered to take corrective actions on their own without needing to ask. We also maintain constant communication between sales and customer support, if a customer has praise for the support team we make sure they know they did a good job and vice versa. Another item that I think is crucial is when you call customer support you’re getting a live human being who cares!

After-Sales plays an vital role and bringing right motivated people suitable to this profile is always a challenging. We should always motivate and show gratitude towards their contribution and have a track on after-sales and reward, identify and upskill them. Discuss on customer success stories, Involve them in deliverables meeting and share responsibilities among so they be committed, productive and motivated.

During our monthly sales call I always start off with a thank you for a great month. Some months we run contests that allow each person to shine based on accomplishments. Their success is hared during the call so that everyone knows what they did. I also ask them to share their technique so that can learn from them We all have something we can teach others, and learn from others.

I think to reward your whole team is the key ?? for everything. I'm not a fan of celebrate just some, we work together as a team, we celebrate together and also we griev together if we didn't reach our goals. We learn, analyse and get better the next time. I can highly recommend the Book: Failing forward John F. Maxwell. A game changer.

As mentioned in the above question, we share techniques that have been successful. As a road warrior who built a few territories when I worked for a company, and when I started my own, there are certain, and I feel specific "closes" that never fail. I share these with my brokers during the sales meeting. I also have the best closers on the team share theirs as well.

All of the brokers are self employed. So, like life, it is up to the individual to grow themselves. I offer methods, techniques, insights into how to present and selling features of the particular product. I believe if you understand what you are selling, managing, it makes you better and more successful in your endeavor.

I wholeheartedly agree with the idea of empowering and trusting your team. By giving them the authority and autonomy to make decisions, take ownership, and use their initiative, you are not only fostering a sense of responsibility and accountability, but also showing that you value their expertise and judgment. Additionally, by trusting their opinions and supporting their actions, you are encouraging a culture of collaboration and open communication, which can result in more innovative and effective solutions. Avoiding micromanagement is crucial as it allows your team members to work more independently, boosting their confidence and allowing them to showcase their skills and capabilities.

I guess the key is to empower and teach your team everything you know. Empower daily and you will reach even higher goals. It's all about acknowledgment and empowerment.

Surveys attract the uncommon of your target group. From experience, people view surveys as just another lame attempt to solicit new business. The other issue with surveys is the confidentiality part. Most people don’t trust that the information they give will remain confidential. Also most people just don’t think that their opinion will matter. So why bother?

I do monthly KEG's. It's a career development survey with questions about everything. This time is so important when you lead and develop the leaders of tomorrow. My team love this time, so they have my fully attention 1hr at least.

I am a firm believer that the original sales person should always stay involved with the account. Of course it isn't possible to be involved in all the details but the ongoing involvement does two things: 1. It helps the after-sales team feel supported and can be a source of additional context if needed 2. The client doesn't feel "abandoned" by the original person they spoke with

I always told THE TEAM (Not MY team) that I got the sale because of them and the support they constantly gave to the project. I follow up with the obvious that I sell the first order but THEY sell all the follow up orders with great service and dedication. As the old saying goes “there’s no I in team!”

In my team, we set clear goals together and celebrate every little win. Learning and growing are encouraged – I want my sales team to reach their full potential. We also have a bit of healthy competition in-house, which keeps things exciting. I am open to listening to team ideas and concerns, and we work through things as a team. And, of course, we love rewards and treats – bonuses, team outings, you name it! Building a strong, happy team is key to our success in this competitive world of acai sales.