March 2024

Hi - Jo Carter here - welcome to Services Week…

and my March newsletter!

Going Beyond the ‘Usual Suspects’

Do you want to better connect with people with multiple characteristics when consulting and researching, so that your solutions are designed with inclusivity and equity from the start?

If you haven’t yet heard of TiG - (The Intersectional Grid) developed by Barod and Anne Collis, this might be just the thing you’re looking for.

Anne then applies other methods to open up the conversation and categorise and prioritise what was said.

I recently spent a really enlightening hour with Anne hearing all about her PhD thesis and the work she did with Barod.

Her thesis has an everyday alongside version. Check it out. This means non-academics, like me, can understand the content - what a brilliant idea!

Find out more from Barod

Introduction to Service Design Course

Apply Now

What you need to know…

• Three sessions spread over three weeks.
• Designed for anyone working in public sector and non-profits.
• Focuses on the key principles and theory of service design, and how to turn your learning into practical application.
• Early bird tickets ￡300 + VAT per person (6 left currently).
• Runs 4th - 18th July 2024.
• Run by service design leader and award winning SDN Accredited Master trainer, Jo Carter. That’s me! ??

Find out more

Where Do Service Designers Fit Within an Organisation?

If I were to ask you where service designers should sit within your organisation, what would you say?

The answer isn’t obvious.

Kate Tarling describes the different levels service designers work at which I think remains useful in helping to think this through. Even though the post is old by internet standards!

Thanks to Emma Nicol on our latest intake of Service Design in Practice for sharing this.

Find Out More

Stop Press!!!!!

• It’s not too late to participate in Services Week this week. Check out what’s on!
• Data for Non-Profit Leaders course by Data Orchard runs in April 2024
• Camp Digital will happen in Manchester in May 2024.
• Service Design in Government Conference will be in Edinburgh in September 2024 (early bird sales end 22 March).
• The Service Design Network Global Conference will be held in Helsinki in October 2024.

If you rather like it, please re-post! ??

#servicedesign #newsletter for people working in #government & #nonprofit organisations interested in designing services that work for people