Mapping Self-Service Variables to Incidents in ServiceNow

Mapping Self-Service Variables to Incidents in ServiceNow

Rick Forristall Rick Forristall

Rick Forristall

ServiceNow Senior Architect at CACI International

发布日期: 2018年1月29日
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We had a request today to add a new option to a variable on our self service page. That request also included setting or mapping certain fields in the resulting incident record to specific values. Here was our solution. I would appreciate any feedback if you think there are better (best practices) ways to accomplish this.

Mapping Self-Service Variables to Incidents

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