Mapping the processes
The step of “mapping the process” is usually misunderstood to be the activity of drawing the process flows. Although the flows play an important role during any process mapping approach, alone they do not offer visibility to the supply network mechanisms.
Managing the process mapping environment requires three core primary and coordinated activities: interviewing people, observing the process, and analyzing data.
Following these three activities the organization needs to organize and communicate the acquired knowledge. A communication strategy is created and it is usually supported by two mechanisms: flowcharts and a supporting database (usually in the format of spreadsheets).
Once the process is mapped, the governance leaders need to capture real information on current business priorities ( Figure 1.7, SNG Cycle, building block 5). Only by cross-checking the process maps and the business key demands is it possible to understand the supply network’s enhancement requirements.
The visibility of the gaps between the current process standards (“as is” scenario) and the expected performance (“to be” scenario) is the basis for enabling an appropriate risk analysis.
Certified Board & Committee Member (CCA, CCoAud)
9 年Thanks Anton!! Please note this short article only addresses (superficially) the yellow blocks – as you mentioned, the analytics (although there is a massive communication effort within it). But the grey blocks are also part of the mapping process – also communication-intensive. Yet, this is one part of the Supply Network Governance Cycle, explained in my book (Executing the SC). When you have the chance to read it, you will realize the management of people and their interactions are the building blocks of the cycle. In fact, the first chapter of my first book (A Guide to SCM) is entitled “Supply Chain, People and Knowledge”. Once again, thanks for your comment! Alex.
Presenter Trainer at TP Human Capital
9 年Thank you for the article, Alexandre. I especially commend you for identifying and including the need for a communications strategy. This is one of my own "hobby horses" in regards to Supply Chain Mgmt. With so much focus on Supply Analytics, even when an article cites Process Mapping requirements they miss out on the absolute need to process map the communications chain as well. This is an imperative - to ascertain integrity of data, governance compliance and strategy alignment. Thanks Again Anton