Many happy returns
Graham Hardy
Providing customer-led support to any business that cares about its customers
I’m not a big returner, I research well to avoid the hassle, but others seem relaxed about ordering whole wardrobes of outfits, returning most after a try on.
I ordered some shorts to cope with the current weather from a Japanese retailer, who has few UK shops but a slick online operation. I know, demonstrating how hip and on trend I am yet again.
Either they’ve eased their sizing to reflect the broadening UK market, or I’m much thinner than Mrs H says I am, so unusually, I had to return said shorts. I was dreading the rigmarole and the faffing about, but none of it. Returns are completely uncoupled from ordering, so you order fresh in the correct size and the returns process was an easy walk through using their website, on original packaging instructions, or wait for it, QR code. I know, I’m still convinced it works by magic.
How painless is your returns process for your customers, instore or online? Do you put barriers in the way like cost, or realise it’s the way of the world?
Must go, I’ve got a Village Fete committee meeting, rocking my new shorts.
I consult very selectively, sharing my knowledge and experience, only when approached, with companies who I believe genuinely care about engaging with their customers and treating them well.
Graham Hardy Consulting
Mobile: +44 (0) 785 012 3315
Email:?grahamreallyis@gmail.com
Website:?https://grahamhardyconsulting.co.uk