Managing the new aliens - "Bots"

Starting off with a blog to discuss the Bot management and how to effectively utilize the new technology for business gains while answering some of the social needs to maintain human efforts in the automation age

RPA software automates repetitive, rules-based processes usually performed by people sitting in front of computers. By interacting with applications just as a human would, software robots can open email attachments, complete e-forms, record and re-key data, and perform other tasks that mimic human action. Robots can be seen as a virtual workforce assigned to middle- and back-office processing centers. There are also applications for which software assists front-office staff—for instance, prompting contact center agents during customer interactions and automatically capturing call close notes, a mode known as “attended automation

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