Managing Field Service Technicians

Field service employees are the backbone of companies ranging from telecommunications to utilities and more. These individuals are the ones interacting with customers, troubleshooting problems, and guaranteeing smooth operations occur on the ground. However, in today’s fast-paced, tech-driven world, managing field service employees is becoming more complex.

Today, field service employees face various challenges:?

* Ineffective communication: When employees are working in various locations, keeping everyone in the loop can be difficult, leading to miscommunications and communication delays.

* Disorganized scheduling: Employees completing fieldwork often experience poorly planned schedules resulting in wasted time, increased travel costs, and failure to prioritize clients. ?

* Lack of real-time updates: Failure to have an onsite management team can result in employers into making poorly informed decisions.

* Accountability issues: Employees using the inherent honor system instead of regular checkups or testing on trained standards and workflows can cause employees to unknowingly create gaps between autonomy and accountability.

No longer are the traditional methods of oversight sufficient enough to ensure efficiency and productivity. By building a system that clearly defines the company’s goals, expectations, and metrics of solid performance, along with quality controls, it is possible to diminish the challenges that field service employees face allowing for better employee management.?

As technology continues to evolve, the expectations for field service efficiency and customer satisfaction will only increase. It is more essential now than ever to begin building a system that will continue to shift with evolving technology. Instead of using outdated management methods, it is time to embrace the future of your company and transform the way you manage your operations. Just imagine, what if you could effectively measure and manage the productivity of your employees from your fingertips? Here at Artisan Genius, we believe managing field service employees from any place at any time makes work make sense. If you too believe this approach, join our waitlist at artisangenius.com and let’s build better teams together.?