?? Managing Critical Issues Close to Release

As we approach release, encountering critical issues can be daunting. Here's how we can effectively handle stakeholder expectations and ensure a smooth process:

1- Immediate and Transparent Communication:

• Contact stakeholders urgently and transparently about the critical issue.
• Provide a clear description of the issue, its potential impact, and the steps being taken to address it.

2- Impact Assessment:

• Collaborate with stakeholders and the technical team to estimate the issue's impact on end-users and the business.
• Document and share the findings to ensure a unified understanding.

3- Time Estimation and Prioritization:

• Estimate the time required to fix the issue, considering input from development and testing teams.
• Prioritize solving the critical issue over adding any remaining work.

4- Workaround Identification:

• Search for possible workaround fixes and estimate the time required to implement them.
• Assess the workaround's effectiveness and potential side effects compared to a permanent fix.

5- Informed Decision-Making:

Based on the gathered information, decide on the best course of action:

• Start fixing the issue immediately if feasible.
• Implement a workaround fix if it provides a timely solution.
• Postpone the release if the issue significantly impacts functionality or user experience and cannot be resolved promptly.

By following these steps, we can manage critical issues effectively, ensuring stakeholders are informed, involved, and aligned with the process.

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